Jesse Dodson Email and Phone Number

Providing strategic guidance to multiple clients and internal team members simultaneously, with a focus on on standardized operations and documentation.

● Increased software response time up to 150x by designing custom solution for API integration.● Produced technical documentation for implementation of 5 core APIs which has been accessed nearly 100 times in 3 months. ● Orchestrated visualization of 26 home plans with 860 total configurable items by analyzing nearly 300 blueprint and specification documents.● Maximized accuracy of models by creating and coordinating 1500 quality issues across 150 Jira tickets.

● Delivered Tier 3 technical support to 29 organizations, with 6 relationships lasting 5+ years, across 9 areas of integrated software functionality.● Created 5 key performance indicators to highlight consumer usage of features, utilized by executives of 350+ customers.● Accelerated customer success by owning over 1700 project tracking tickets ranging from urgent issue resolutions to long-term software and operational optimization projects.● Facilitated product success and quality… Show more ● Delivered Tier 3 technical support to 29 organizations, with 6 relationships lasting 5+ years, across 9 areas of integrated software functionality.● Created 5 key performance indicators to highlight consumer usage of features, utilized by executives of 350+ customers.● Accelerated customer success by owning over 1700 project tracking tickets ranging from urgent issue resolutions to long-term software and operational optimization projects.● Facilitated product success and quality by creating 72 unique quality assurance notes while providing customer insights to over 200 notes.● Achieved 9.93 rating out of 10 on education by co-creating and instructing course for vital job skills to 150 new team members over 5 years.● Improved internal forum weekly response rates by 79% by establishing an accountability ownership team and developing a response rate metric.● Contributed to software development process by serving as reviewer, developer, and owner of over 20 projects.● Improved team performance through direct coaching and mentorship of 20+colleagues. Show less

● Enhanced day-to-day operation of 14-acre non-profit farm animal sanctuary while developing relationships with staff and animal friends.● Oversaw and managed nearly 100 animals across 12 different species.● Installed two pens for urgent rescue of three animals.

Created computer images of atomic structures by utilizing Quantum Physical properties of electrons.

Maintained the quality and usability of 3 laboratories containing a total of 79 Windows and Macintosh computers.