Jesse Dodson Email & Phone Number

Providing strategic guidance to multiple clients and internal team members simultaneously, with a focus on on standardized operations and documentation.

● Increased software response time up to 150x by designing custom solution for API integration.● Produced technical documentation for implementation of 5 core APIs which has been accessed nearly 100 times in 3 months. ● Orchestrated visualization of 26 home plans with 860 total configurable items by analyzing nearly 300 blueprint and specification documents.● Maximized accuracy of models by creating and coordinating 1500 quality issues across 150 Jira tickets.

● Delivered Tier 3 technical support to 29 organizations, with 6 relationships lasting 5+ years, across 9 areas of integrated software functionality.● Created 5 key performance indicators to highlight consumer usage of features, utilized by executives of 350+ customers.● Accelerated customer success by owning over 1700 project tracking tickets ranging from urgent issue resolutions to long-term software and operational optimization projects.● Facilitated product success and quality… Show more ● Delivered Tier 3 technical support to 29 organizations, with 6 relationships lasting 5+ years, across 9 areas of integrated software functionality.● Created 5 key performance indicators to highlight consumer usage of features, utilized by executives of 350+ customers.● Accelerated customer success by owning over 1700 project tracking tickets ranging from urgent issue resolutions to long-term software and operational optimization projects.● Facilitated product success and quality by creating 72 unique quality assurance notes while providing customer insights to over 200 notes.● Achieved 9.93 rating out of 10 on education by co-creating and instructing course for vital job skills to 150 new team members over 5 years.● Improved internal forum weekly response rates by 79% by establishing an accountability ownership team and developing a response rate metric.● Contributed to software development process by serving as reviewer, developer, and owner of over 20 projects.● Improved team performance through direct coaching and mentorship of 20+colleagues. Show less

Verona, Wisconsin, United States

● Enhanced day-to-day operation of 14-acre non-profit farm animal sanctuary while developing relationships with staff and animal friends.● Oversaw and managed nearly 100 animals across 12 different species.● Installed two pens for urgent rescue of three animals.

Created computer images of atomic structures by utilizing Quantum Physical properties of electrons.

Radford, Virginia, United States

Maintained the quality and usability of 3 laboratories containing a total of 79 Windows and Macintosh computers.