Jesse Riley Email and Phone Number

• Sharepoint configuration, permissions, design, and troubleshooting• O365 Administration, user management, Entra, ensuring AD sync interfaces with Entra properly, adding security groups• Group Policy Management• Adobe license management• Remote monitoring via Datto and Ninja RMM• Meraki device management• Server maintenance, both physical and virtual• Stand-in Team Lead in the Lead’s absence• Configure and maintain MFA

Preparing and writing test cases based on requirementsBeing instrumental in moving application testing towards automation and the DevOps model wherever possible. This may include the writing of execution scripts and/or computer code (primarily C#)Performing and tracking manual testingConveying unbiased advice/opinions clearlyDocumenting and communicating test findingsVerification of defects and fixes in the testing cycleResponsibly following planned and assigned task listsAssisting in the creation of virtual machines as needed for use in the R&D departmentBeing a liaison between Professional Services/Support and R&D regarding the verification of product defects and fixesBuilding excellent working relationships with R&D, Professional Services, and Support departments to ensure the highest possible quality

• Customer focused – on site training & optimization visits.• Coordinating and dispatching techs on site as necessary.• Consulting with clientele on new and existing features/products to determine unique solutions.• Break-fix phone systems and kiosks when on site (County Jails)• Technical document creation and updates to current documentations.

• Setup and implementation of technical systems, software, hardware, and/or solutions including Micros RES 3700, Oracle Simphony (all versions), GEMpos, GEMpay, and GEMserve.• Once the project is closed, technical assistance with updating, and troubleshooting system. Owned the project from start to close, and then a while after.• Run queries in SQL pertaining to the requests of customers. Anything from fixing account issues, to giving them a table of data specific to their needs.• Set up stored procedures in SQL for new and existing accounts• Set up component services for new accounts• Provide troubleshooting should the web interface not work, including IIS resets, checking services, etc.• Evaluation of client needs, plans and executes on delivery and implementation plans, and tests and troubleshoots final system setups. • Provide training and end-user support during and after the implementation process.• Internal Network & Security team member.• Internal Helpdesk.• Lead position during supervisor absences. • Worked with integrations to ensure proper data transfer from EMR systems to our proprietary Room Service software.• Monitored HL7 messages to ensure proper data transfer and conversion into application.

• Setup and implementation of technical systems, software, hardware, and/or solutions including Micros RES 3700, Oracle Simphony (all versions), GEMpos, GEMpay, and GEMserve.• Once the project is closed, technical assistance with updating, and troubleshooting system. Owned the project from start to close, and then a while after.• Run queries in SQL pertaining to the requests of customers. Anything from fixing account issues, to giving them a table of data specific to their needs.• Set up stored procedures in SQL for new and existing accounts• Set up component services for new accounts• Provide troubleshooting should the web interface not work, including IIS resets, checking services, etc.• Evaluation of client needs, plans and executes on delivery and implementation plans, and tests and troubleshoots final system setups. • Provide training and end-user support during and after the implementation process.• Internal Network & Security team member.• Internal Helpdesk.• Lead position during supervisor absences. • Worked with integrations to ensure proper data transfer from EMR systems to our proprietary Room Service software.• Monitored HL7 messages to ensure proper data transfer and conversion into application.

• Technical support for desktop, and laptop PCs as well as printers, network devices, business VOIP phones, cellular devices, and several other peripherals. • Installation and setup of software, hardware, and user accounts. Problem solve and troubleshoot hardware and software errors.• Worked with the NOC team to discover the root cause of issues after hours. • Develop Knowledgebase documents and procedures to ensure consistent resolution.

• Technical support for desktop, and laptop PCs as well as printers, network devices, business VOIP phones, cellular devices, and several other peripherals. • Installation and setup of software, hardware, and user accounts. Problem solve and troubleshoot hardware and software errors. • Systems Administration.• Configuration of NAS devices for field and office use.

Desktop support/helpdesk support• Install applications • Create accounts and/or modify security permissions in Active Directory• Support Citrix from a user/server perspective (reset accounts, permissions, etc.)• Support multiple email users on Microsoft Outlook with various issues including mailbox PST files, server configuration, etc.• Troubleshoot network configuration issues including the TCP/IP properties/settings in windows and ipconfig troubleshooting techniques• Support multiple proprietary and commercial applications with various degrees of problems• Helped users connect to, and transfer large files over the network via FTP• Support mobile device configuration issues as well as thick client app troubleshooting on devices such as Blackberry, Android, and iPhone• Remote Desktop troubleshooting support• Various server duties including reboots, backups, clearing disk space etc.• Monitoring and configuring NAS devices for field users and office personnel• Troubleshooting encryption software (WAVE systems)• Configuring third party security application (GOOD for enterprise)

• Install applications • Create accounts and/or modify security permissions in Active Directory• Use telnet to remote into servers to perform various basic admin tasks• Support Citrix from a user/server perspective (reset accounts, permissions, etc.)• Support multiple email users on Microsoft Outlook with various issues including mailbox PST files, server configuration, etc.• Troubleshoot network configuration issues including the TCP/IP properties/settings in windows and ipconfig troubleshooting techniques• Support multiple proprietary and commercial applications with various degrees of problems• Helped users connect to, and transfer large files over the network via FTP• Support mobile device configuration issues as well as thick client app troubleshooting on devices such as Blackberry, Android, and iPhone• Remote Desktop troubleshooting support• Various server duties including reboots, backups, clearing disk space etc.

• Install applications • Create accounts and/or modify security permissions in Active Directory• Support Citrix from a user/server perspective (reset accounts, permissions, etc.)• Support multiple email users on Microsoft Outlook with various issues including mailbox PST files, server configuration, etc.• Troubleshoot network configuration issues including the TCP/IP properties/settings in windows and ipconfig troubleshooting techniques• Support mobile device configuration issues as well as thick client app troubleshooting on devices such as Blackberry, Android, and iPhone• Remote Desktop troubleshooting support