Jesse Simpson Email & Phone Number

Denver, Colorado, United States

Awarded a Gold Start for Customer Service after a year of working with the company. The requirement is to have five high-scoring surveys that Management deems worthy that are sent to the Home Office for reviewProvide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the storeRecommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptionsIdentify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops and monitorsAssemble custom computersProvide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basisMaintain cash till handling customer transactions, and maintain the department by maintaining a clean work area and tracking inventory

Denver Federal Center/ Fort Carson, Colorado, United States

Installing, operating, and maintaining computer systems and local area networks (LAN)Performing system administration (SA)Maintaining and troubleshooting network devices, including switches, routers, and firewallsMaking and running Cat5e cable to adapt to different tactical network setupsInstalling, operating, PMCS, and unit level maintenance on COMSEC devicesInformation Technology Specialists deal with highly sensitive information and need to have technical skills and aptitude for programming and computer languages.

The field artillery tactical data systems specialist leads, supervises, or serves as a member of an activity operating FAATDS in a field artillery cannon battalion, battery, platoon or higher. Establish, maintains and operates communications systems. Assist in preparation of computer center for operation and shutdown. Prepare FAATDS for operation to include cabling, installation, and removal procedures, inputs initialization data and data based information to FAATDS. Constructs and maintains observed or surveyed firing charts. Operates and performs operator maintenance on FAATDS equipment, section vehicles and generators associated with FAATDS. Performs crew maintenance and participates in organizational maintenance of section equipment.