Jesse Smith Email & Phone Number

Redmond, Wa

Windows Server Update Service (WSUS) Program Owner: Overhauled the outdated role design and drove targeted investments to get key service component in a healthy and reliable state to support security patch and antivirus compliance across 200+k servers.Full Trust Code (FTC) Free Program Owner: Worked with partner team to develop joint FTC removal framework and execution. Program was responsible for satisfying critical path entrance criteria to support migration from Legacy to modern SharePoint offering.Member of Audit V-team responsible for evaluating current controls and driving audit compliance initiatives to reduce audit finding risk and maintain audit control and service standards (Fed Ramp, SOC, PCI, IRAP).Developed Agile/SCRUM delivery model as part of v-team, outlining RACI, Azure DevOps standards, Ceremony outcomes and cadence and team agreement.Patching Automation Program: Defined roadmap and outcomes in partnership with engineer team to deliver extensible automated security and product patch solution that reduced manual touch by 95% saving > 2000 engineering hours annually.Escalation Management Lead: Owned and managed escalations including migration blocking and OHP issues for our largest and most complex enterprise customersCapacity Program Lead: Created a framework which provided monitoring, alerting, and remediation capabilities to eliminate service impacting events and/or the need for emergency capacity change work.

Redmond, Wa

Worked for SPOD Change Management Team supporting a segment of Sharepoint Online designed to support Fortune 100 companies which offered increased customization, change control and communication.Managed change request intake, review, approval, and implementation in partnership with operations team at a volume 2900+ annual changes achieving 99.5% success rate and 0 SLA impacting events 4 consecutive years.Owned/Managed CPE process and engagement for the team. Maintained high CSAT scores including quick engagement/remediation of customer feedback and issues via the tool Drove continued process improvements, efficiencies, and automation requirements to support scale and reduce SLAs/COGS.Spearheaded service offering review and identified automation opportunities/efficiencies resulting in 39% reduction in manual change execution saving 3,000+ engineering hours annually.

Seattle, Wa

Supported all project phases of SharePoint site delivery from discovery to implementation across multiple projects simultaneously Owned project discovery, schedule, budget, resourcing, work breakdown, testing, bug resolution, transition and client sign off Owned communication to client and internal stakeholders on project status, blockers and risks Managed escalations landing difficult messages and drove mitigation strategies and negotiated interim solutions to meet business needs within the project schedule

Redmond, Wa

Managed client relationships and project delivery of creative material including websites, marketing collateral, leave behinds, Silverlight demos etc. Collaborated with sales team to analyze and identify growth opportunities across existing accounts and engaged clients on new business proposals and up sale opportunities Owned communication between customer and global resources to set expectations on project progress and risks