Jesse Smith Email & Phone Number

Pittsburgh, Pa, Us

United States

Greater Pittsburgh Area

Enterprise Applications

Robinson, Pennsylvania

Produce and manage file transmissions through use of Unix and AS-400 mainframe.Submit Firewall requests for new transmissions.Create RSD's for all new inbound and outbound transmissions.Build Common or Custom Process and File Agent for all new inbound transmissions. Form NDM or Custom processes for outbound transmissions.Construct NACHA and Control Total Files for NDM processes.Create Gateways for PGP, VPN, and SSL transmissions.Produce Auto Connects and triggers for inbound and outbound transmissions.Build SSL and HTTPs Certificates.Create change requests for existing transmissions.

•Deployed and supported Medical Billing call center with 40 users.•Provided support to internal callers.•Resolved internal support tickets.•Monitored and maintain network hardware and server systems.•Installed, upgraded, and managed client workstations, devices, and printers.•Active Directory administration.•EMR administration. (Practice Velocity)•Exchange administration.•Hyper V administration.•IP phone deployment and administration.•Spam and email filter administration and monitoring.•Web Filter administration and monitoring.•Firewall monitoring.•On-call 1020 hours a year. (17 weeks)•Created and maintained documentation of tasks performed

•Wireless ISP for medical tents and mile markers in 2013 Pittsburgh Marathon at Point State Park.oResponsible for deployment of hardware and cabling pre-marathon. oMonitored equipment during marathon. oRemoval of equipment post marathon.•Monitored and maintained network hardware and server systems.•Provided support to internal callers.•Resolved internal support tickets.•Terminated CAT5/6 cables.•Installed, upgraded, and managed client workstations, devices, and printers.•Administration of IP, DHCP, DNS, Routers, Switches, WIFI, VPN, and other technologies.•Troubleshoot computer hardware and standard business software.•Active Directory administration.•Administration of Google Apps Business edition and Google Apps Directory Sync.•Traveled to client locations to perform maintenance on equipment.•Provided on-call support when required

•Resolved internal support tickets.•Provided support to internal callers.•Use of Remote Desktop applications to connect to servers and clients. •Troubleshoot and resolve client issues or escalate ticket to higher level staff.•Administration of VDI. •First level support for hung Roads sessions and corrupted Grid profiles.•Active Directory administration.•Created new shared network printers on print servers. •Utilized applications such as NetIQ and Alchemy Eye to monitor and support 800+ servers.oServers include: Exchange, Blackberry, Domain controllers, File, Print, Grid, and Nexus.•Updated file, print, and Blackberry servers.