Jesse Smith Email & Phone Number

Troy, Mi

Current responsibilities include but are not limited to: Communicating directly with clients, managing multiple revenue generating accounts, providing daily direction and communication to center managers and agents so that calls are made in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures, suggesting and implementing methods to improve area operations, efficiency and service while maintaining a high quality work environment so team members are motivated to perform at their highest level.

Serves as a front line call center manager who is responsible for monitoring schedule adherence; coaching employee development; monitoring phone time and other KPI’s, quality/script adherence and sales reports; participating in QA monitoring sessions, and the overall sales performance of a team of 15-20, also acting as a morale liaison to motivate the team and the sales floor to success. Promoted to supervisor after serving 2 years in an enrollment advisor capacity.Enrollment Advisor-Bisk Education Consistently ranked as one of the top ten enrollment advisors on the sales floor, by retention rate and day one numbers. Proficient with the use of systems used on a daily basis as an enrollment adviser (Talisma, BIRT, OOE). Provided assistance with training and coaching of new hires in an attempt to help them streamline the enrollment process.

Personally sold and installed concrete overlay products. Specialized in, but not limited to, installation of waterfalls, pool decks, natural stonewalls, grottos, and driveways. Supervised laborers as well as interacting with actual and potential clients ensuring quality service and satisfaction.

Responsible for a growing sales territory of five counties by business-to-business sales. Marketed my products and services to major gasoline distributors such as Hess, Sunoco, APEC, Radiant, and others. Increased Quality Nozzle Co.’s profit sales margin approximately 30%

Certificate, Advanced Intercultural Management

Project Management

Completed a course that covered the Essentials of Project Management

Six Sigma Lean/Green Belt

Completed a course that covered the Six Sigma Lean and Green Belt methodology.

Associate'S Degree, Management

Leadership And Management

Completed a 3 part certificate through Notre Dame that covered Effective Leadership, Leading Teams and Organizations, and Executive.