Jesse Smith Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Phoenix, Az

Coach and train a team of 10+ Dedicated Fleet Managers and Develop New Dedicated Accounts• Developed a 30 truck fleet for Dedicated Customer that led all other Western Regional dedicated accounts in revenue per truck while optimizing service, miles, and retention that led to new accounts with the customer.• Instrumental in developing our backhaul gap program to decrease deadhead and other inefficiencies created from truck crossouts along all Western lanes. • Coached three new hire Fleet managers to manage 3 of our top 5 dedicated accounts while teaching them to maintain 98%+ service ensure driver retention while optimizing revenue. • Coached drivers and optimized miles per truck on select fleets before turning them over to Dedicated Fleet managers to ensure top performance. • Led a team of 10+ Dedicated Fleet managers improving all of their fleets operating revenue by analyzing and increasing miles per truck while decreasing costs.

Phoenix, Arizona Area

Coordinated Return and Counter operations overseeing 90 staff and 5 managers in a Union and non-Union environment with continual process improvement for revenue, labor cost, and quality service with 3,000+ customers on average daily • Spear-Headed training and action items to drive customer service results, increasing location service score by 15% from previous month for February 2016• Created Counter and Return scorecard for daily metric reporting• Promoted team work and a positive atmosphere with a focus on incentives to maximize employee retention and performance. • Implemented Express Fuel Program at Instant Return and maintain #1 ranking in the nation for sales over initial three months, increasing penetration from 38% to 61%• Delegated departmental duties and drove results with training, coaching and follow up for three managers in the Location Manager I position • Updated and promoted payroll for customer experience staff of fifty customer reps and operations staff of sixty vehicle service attendance.• Hired, trained, and held staff accountable for attendance or job performance• Maximized labor planning efficiency and decreased labor costs 20% 2016 YTD • Efficient inventory management and cycle counts for Counter and Return Department• Analyzed Excel data and utilized continuous improvement to increase customer satisfaction by improving return process, which reduced closeout errors by 80% YOY

Phoenix, Arizona Area

• Train new hire Customer Service Reps. for Standardized Work, safety courses, and ensure employee retentionRecovery. • Initiated Express Fuel Program at Phoenix Sky Harbor, which lead nation with top fuel recovery penetration at 61%+. • Increased Location Customer Satisfaction Score 23% YOY Q1 2015 (High Season) by finding promoters and improving Speed of Service with proper labor planning and root cause analysis• Monitor employee success and lead courses to increase understanding of company policies and improve performance• As Instant Return Manager drove performance in Damage Collection, Productivity, and Fuel Recovery. • Developed analytical fleet service planner to ensure 60%+ vehicles were clean at the start of the day to ensure customer demand was met and abide by Collective Bargaining Agreement• Completed Yellow Belt Project on improvements in closing Aging Report from a 4.4 to 4.6 Sigma Level.

Phoenix, Arizona

Phoenix, Arizona

Oversaw all office and field operations for study abroad business with 100+ partner schools and servicing over 2000 students and professionals each year• Negotiated contracts with multiple partner schools within the same markets to ensure profitability and meet the budget requirements of select clientele and programs. • Developed military language immersion program utilizing partner schools for the Air Force Culture and language center in conjunction with the Language Enabled Airman Program increasing revenue by $500K per year on average. • Trained and Coached 9 sales associates for sales and customer service• Created specialized language programs for teens, families, and professionals• Resolved customer issues with partner school performance to ensure superior service. • Conducted school site visits and attend conferences in Europe and Latin America to maintain relationships and developed new agreements with partner language schools.

Phoenix

Advised prospective students and drove sales growth for Language Immersion programs• Effectively reviewed school and customer invoices to ensure proper pricing and billing• Generated student reports for follow up to finalize payment, arrival, and orientation• Followed up with students to ensure the partner school was providing a superior experience

Tempe, Arizona, United States

Providing genuine H20 to the masses

Bachelor'S Degree, Finance, 3.93 Gpa (4.0 Base)

B.S. Finance

High School Diploma, General Studies, 4.077

Activities and Societies: Football National Honors SocietyGeneral Studies Graduated in 3 Years Summa Cum Laude