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My promotion into this leadership role coincided with the sunsetting of a declining business unit and then using the resources still available to launch a brand new business unit. I was tasked with building effective operational teams with specific skills and and a high focus on efficiencies. Created, led, coached and trained these new teams within a matter of months to become high achieving contributors. Together we built programs and processes and efficiencies that would go on to produce multi-millions in revenue across the business. Effectively managed multiple personnel with diverse backgrounds and personalities using strong relationship building, effective delegation and conflict resolution. Conducted performance reviews with positive coaching opportunities and continually worked to promote individuals and team successes.

Communicated and collaborated with assigned Legal Accounts daily to both understand and meet their needs. Developed excellent verbal and written communication skills used to build strong relationships with contacts who would often come with frustrations and concerns. Used creative and disciplined efforts and worked across multiple business units to deliver unique and quality solutions to customers.

Tasked to form new customer facing team with focus on retention, implementation, use, and establishing value of solutions acquired. Managed working relationship with top 200 academic accounts. Worked across all business units in conjunction with the territory managers, renewal reps, support/engineering, and licensing management services to ensure customer's complete satisfaction.

Managed relationship, renewal, purchasing, etc... for over 200 academic accounts in Midwest (WI, MO, NE) with a Sales quota of $2.4M. Portfolio included K-12 school districts, colleges, universities and university medical centers.

Managed corporate and emerging accounts and state and local divisions in Michigan and Idaho carrying a renewal/sales quota of $6.4M. Attained 137% of quota within first year. Portfolio included Fortune 500 companies, very large auto industry customers, largest medical provider in the state of MI, and state and local government offices.

Auditor for Federal accounts. Worked to provide a positive experience for customers throughout the annual license review and audit processes. Improved customer relationships and worked in conjunction with the Sales team to ensure customer's renewals were accurate, complete, and satisfactory.

Was single point of contact and relationship manager for two of largest channel partners- SHI and Softmart. Managed millions of dollars in annual revenue through the channel. Managed order issues, quoting issues, and customer satisfaction issues with channel partner Sales teams. Established relationship and began business with D&H Distributing as a partner. Included onsite visits and training.