-Oversee all day to day operations of the store -Teach and Train every employee on customer service techniques, time management abilities as well as follow up on task completion and any developmental opportunities -Increase sales by offering add-ons as well as training employees to do the same in own work -Work with upper management to improve all aspects of the business -Interview, train, develop and provide feedback on all new employees -Creating schedules for all employees by reviewing labor forcasting to help determine future staffing needs

I was in the unique position of Running all aspects of the store while being trained to run all aspects of the store. Training was sparse so I had to rely on my management background to do the best job I could in running a video store.

-Implement new processes and procedures on a daily basis -Provide supervision and development opportunities for employees in assigned area(s) by hiring, training, mentoring, assigning tasks and evaluating performance -Taught, trained, and continue to lead by example on proper customer service techniques and ways to consistently deliver exceptional customer service to meet and exceed their needs -Drive sales in assigned area by ensuring effective merchandising presentation

-Utilized inventory controls to lead backroom processes -Effectively utilized time management skills to execute all backroom tasks daily -Partnered with department managers to determine root causes of inventory issues

-Focused on acquiring new sales and generating leads in assigned territory -Cold called business throughout assigned area by door to door and tele-prospecting -Filled out all necessary paperwork timely and in accordance with company policies -Worked closely with Sales Manager to continually improve monthly business plan

-Worked within a geographic territory to increase sales and generate leads -Partnered with business owners and key decision makers to determine individual needs -Teamed up with supervisors and designers to craft products to meet and exceed the client’s needs as well as deliver products to the clients in a timely manner for approval

-Worked closely with business owners to determine individual marketing needs -Created surveys focused on target audiences and imputed all findings into statistical software -Conducted SWOT analysis based on clients needs -Created and conducted power point presentations of findings to clients