• Led 5+ INFOR WMS implementations including multi-site setup and support.• Interacted directly with internal / external customers as integral member of Business Solution Services team.• Utilized Bartender software to create 1,000+ location, sku, and barcoded labels. - Set up / tested RF Guns and trained employees on proper use.• Managed help desk tickets / change requests through Solar Winds service desk.- Actively participated in Change Advisory Board, increasing project visibility and consistency across team.• Collaborated with Power BI development team to maintain real-time Customer Success Platform website.- Exported and analyzed data from WMS for Customer Success Platform accuracy / report creation.• Improved project turnaround times and reduced rework by facilitating understanding between operations and offshore programming teams.• Increased productivity and efficiency by creating 75+ detailed work instructions for technical / warehouse processes.- Trained warehouse employees and documented process flows using Visio.

• Leverage expertise in Excel to model spreadsheets and measure customer profitability.• Established CRM solution and schedule routine follow-ups with existing customers to generate recurring revenue.• Utilize organizational skills and expertise with collaborative software (Microsoft Teams) to maintain company-wide calendar.• Implement cost-benefit analysis for large-scale jobs.

• Supported numerous applications within Michelin North America’s BI department.• Analyzed and resolved critical production issues more quickly than SLA requirements.• Exceeded KPI’s and led team in incident resolutions.• Coordinated cross-functionally between developers, other support groups, and business users.• Responsible for suggesting enhancements and resolving complex technical issues on critical batch systems.• Leveraged technical writing skills to draft documentation for team members.• Routinely worked in SQL Developer on Oracle database.• Used ITIL 4 framework knowledge to successfully navigate incident, request, and problem management.• Worked in a Lean and Agile environment.