• Collaborated with operational, technical, and external resources to develop and design high-fidelity product requirements that can be leveraged for proof-of-concepts and full-scale configuration and implementation• Utilized statistical methods and analysis to perform business and financial analysis in support of developing detailed opportunity models and prioritization of epics (features) and user stories (requirements)• Developed a sampling plan and data analysis of utilization… Show more • Collaborated with operational, technical, and external resources to develop and design high-fidelity product requirements that can be leveraged for proof-of-concepts and full-scale configuration and implementation• Utilized statistical methods and analysis to perform business and financial analysis in support of developing detailed opportunity models and prioritization of epics (features) and user stories (requirements)• Developed a sampling plan and data analysis of utilization management (UM) intake documentation to identify prevalence of key document structures (request forms, clinical information, etc.), data types, and total pages processed in order to develop product requirements and revise the opportunity model• Produced data reports to key stakeholders and product managers relating to UM denials, intake rejections, and current data science solution performance to develop and prioritize product requirements• Developed deep understanding of utilization management, medical policy, and challenges affecting the operational team • Contributed key strategic input on the vision and framework of the new Product team: Operations Platform• Developed product management tools and templates for market product analysis, data capture, and the product management lifecycle Show less

• Managed strategic project portfolio of 21 initiatives for the technology modernization and transformation of Evolent Health Services’ Configuration operation• Performed routine portfolio analysis to identify opportunities, risks, and issues within the portfolio• Prepared and presented financial analysis of the strategic portfolio to Executive Leadership Team which included the COO, CTO, SVPs of Operations, and additional stakeholder VPs• Prepared and facilitated monthly steering… Show more • Managed strategic project portfolio of 21 initiatives for the technology modernization and transformation of Evolent Health Services’ Configuration operation• Performed routine portfolio analysis to identify opportunities, risks, and issues within the portfolio• Prepared and presented financial analysis of the strategic portfolio to Executive Leadership Team which included the COO, CTO, SVPs of Operations, and additional stakeholder VPs• Prepared and facilitated monthly steering committee meetings with the Executive Leadership Team, leveraging input from project managers, executive sponsors, and executive stakeholders• Developed robust project management toolkit for use by project leads and portfolio resources• Developed project reports and dashboards that saw adoption by other tenured project management resources for use in the management of their own strategic project portfolios. • Managed and led additional Senior Project Manager resource to begin supporting multiple projects within the Configuration portfolio• Developed key understanding of health plan and benefit configuration including accumulators, prior authorizations, provider network affiliation, and provider contracts Show less

• Implemented process improvements and standards for managing the deployment of scientific effort and resources across the GMP vaccine portfolio in accordance with institutional research guidelines• Developed robust tracking of current assets, their required maintenance and the methodology that allows the associated costs to be distributed among applicable sponsored programs depending on their stage of vaccine development• Developed financial reporting and analytics that collates… Show more • Implemented process improvements and standards for managing the deployment of scientific effort and resources across the GMP vaccine portfolio in accordance with institutional research guidelines• Developed robust tracking of current assets, their required maintenance and the methodology that allows the associated costs to be distributed among applicable sponsored programs depending on their stage of vaccine development• Developed financial reporting and analytics that collates financial data across federal – and non-federal – grants and contracts, and internal funds and layers in operational plans, resource availability, and future programs• Provides focused financial oversight and administrative resources toward developing a long-term strategic plan and sustainable business model for the Good Manufacturing Practices suite within an academic environment• Developed and implemented change management plans for all business strategic initiatives• Performed strategic financial planning involving forecasting, cost analytics, and complex resource planning• Supported the ongoing business of the vaccine manufacturing suite Show less

• Led project team to bring ACO prior authorizations for sleep studies to front-end clinical work thereby reducing ACO utilization management burden and improving patient scheduling in an integrated, post-COVID clinical operation - an estimated 1,200 authorization requests would be automated by this process• Coordinated the cross-campus relocation and additional construction requirements for the BMC Sleep Center and Pediatric Epilepsy Monitoring Unit• Managed project for the… Show more • Led project team to bring ACO prior authorizations for sleep studies to front-end clinical work thereby reducing ACO utilization management burden and improving patient scheduling in an integrated, post-COVID clinical operation - an estimated 1,200 authorization requests would be automated by this process• Coordinated the cross-campus relocation and additional construction requirements for the BMC Sleep Center and Pediatric Epilepsy Monitoring Unit• Managed project for the construction of a four-room, inpatient, adult epilepsy monitoring unit by coordinating purchasing and execution with vendors, nursing, clinical staff, and executive leadership• Facilitated a clinical operations project to reduce pending sleep lab referrals from 3,000+ to 500 by implementing staff-generated interventions and coaching Lean Six Sigma principles and the DMAIC process • Led the neurology call center to reduce abandonment rates from 25% to 10% then led SOP development and process redesign to transition operations to a centralized call center with 3% abandonment • Managed and developed a direct-reporting Project Coordinator role to effectively support multiple clinical departments and key strategic projects• Administered and maintained the compensation plan for neurology faculty through reporting monthly performance, advising physician improvement, and adapting performance targets throughout the year• Developed departmental tools and workflows for calculating current productivity, volume, and revenue opportunity as well as modeling future state productivity, volume, and revenue Show less

• Managed all aspects of the department’s university administrative functions such as budget reconciliation, salary changes, payroll issues, student and staff onboarding, expense reimbursements, new research proposal agreements, and departmental purchasing• Developed and led the neurology outpatient response to the COVID-19 pandemic through creating training documentation for providers and staff, implementing telemedicine workflows, and leading ambulatory operations to achieving 85% of… Show more • Managed all aspects of the department’s university administrative functions such as budget reconciliation, salary changes, payroll issues, student and staff onboarding, expense reimbursements, new research proposal agreements, and departmental purchasing• Developed and led the neurology outpatient response to the COVID-19 pandemic through creating training documentation for providers and staff, implementing telemedicine workflows, and leading ambulatory operations to achieving 85% of historical volumes via telemedicine alone• Acted as the neurology operations manager during the COVID-19 pandemic, responsible for monitoring clinical staff productivity, providing daily work assignments to administrators, responding to leadership requests/updates and resolving day-to-day operational issues• Submitted physician recruitment justification, drafted new offer letters, and onboarded new physicians • Developed a successful proposal for additional hospital funding of increased protected time for the Chair of Neurology, Director of Vascular Neurology, and further director positions Show less

• Identified $3M of initial opportunity in length of stay (LOS) and partnered with Case Management and Hospital Medicine in developing the strategic process for driving health-system-wide LOS improvements • Led Homecare & Hospice project for the home health service line that reduced missed patient visits from 20% to 15%, resulting in additional annual revenues• Established the reporting framework for project design, implementation, and benefits tracking for a three-year project… Show more • Identified $3M of initial opportunity in length of stay (LOS) and partnered with Case Management and Hospital Medicine in developing the strategic process for driving health-system-wide LOS improvements • Led Homecare & Hospice project for the home health service line that reduced missed patient visits from 20% to 15%, resulting in additional annual revenues• Established the reporting framework for project design, implementation, and benefits tracking for a three-year project improvement process across the health system• Partnered with Finance, Business Intelligence, and consultants in assessing large-scale projects, creating sustainable solutions, and fulfilling financial obligations to hospital leadership• Produced Key Performance Indicator reporting for process improvement projects focused on standardizing patient care and improving patient access, quality, and the health system’s position in a growth market• Created data visualizations and performed data analysis utilizing Tableau, MS Access, MS Excel, Oracle SQL, JMP 13 and SAS 9.4 as tools to extract and analyze data housed in an EDW and/or EPIC Clarity Show less

• Translated corporate macro-budget for 36 accounts into micro-budgets across 350 facilities by calculating productivity rates and forecasting comparison parameters• Realized operational efficiencies through the automation of the mileage routing process, reducing total cycle time from 80+ minutes to 5 minutes• Developed & routed 6 business process changes through change management lifecycle: change definition, governance board review, implementation, and validation• Reduced daily… Show more • Translated corporate macro-budget for 36 accounts into micro-budgets across 350 facilities by calculating productivity rates and forecasting comparison parameters• Realized operational efficiencies through the automation of the mileage routing process, reducing total cycle time from 80+ minutes to 5 minutes• Developed & routed 6 business process changes through change management lifecycle: change definition, governance board review, implementation, and validation• Reduced daily operations reporting process time from 30 minutes to 10 minutes through process redesign and advanced Microsoft Excel macros & formulas Show less

• Partnered closely with national retailer client team in performing project discovery - workforce analysis, process analysis, and financial model development• Coordinated with consultant team in the development and design of the resulting initiative that targeted $88 million in labor and inventory savings