Jesse Miller Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida Area

Responsible for oversight of daily operations and process management for UDT Orlando Configuration Center logistics. Management of a dynamic staff of between 20 to 50+ facilitating Technical Solutions for IT hardware and peripheral value add processes, installation services, and in-house projects and budgets. Process flow management and coordination between Shipping/Receiving, Processing, Inventory Control, and Field Services for onsite installation. Collaboration with Customer Service department and Imaging/Etching Services for final product provision to Southeast US customer base.

Orlando, Florida Area

Solutions Coordinator for Audio-Visual Technology Projects and Integrations. Responsible for augmenting management direction for coordination and scheduling of project installations and customer interactions, reporting and tracking of progress, vendor management, and inter-departmental communications. Also responsible for assisting in business development opportunities and service delivery, as well as pre-sales support for AV related public sector bid opportunities and bid qualification procedures. Generation of operational and process based documentation for AV Solution to include delivery logistics, support programs, and customer resource facilitation.

Orlando, Florida Area

Technical Account Manager and Pre-Sales Engineer for national Channel focused team. Interfaces with resellers and partners providing product knowledge and integration assistance during deployment and post deployment situations. Provide live webinar demonstrations of product capabilities to potential customers. Also provides digital training sessions for current clients. Responsible for designing and implementing internal staff training and continuing education plans. Sole liaison between country subsidiary and headquarters in Spain. Supports Sales and Marketing efforts and VAR partners by providing knowledge and awareness of industry and market trends and detailed technical knowledge of how Panda Security product lines can assist in achieving identified client goals.

Orlando, Florida Area

Provide assistance in all aspects of company vision and operational responsibilities. Main contact for all first contact customer service and support for internal operations and client customer service facilitation. Provided level 1 help desk support for first response assistance. Managed internal processes and procedures and maintain company accounts payable/receivable records and financial software. Contributed to direction, focus, and content of marketing collateral as well as front-facing company website.

Orlando, Florida, United States

General office management including clerical duties, internal process development, and customer service. Assisted with marketing efforts internally and development of operational procedures to streamline service provision for C-level management.

Orlando, Florida, United States

Everyday business facilitator from internal to external operations to customer service direction and response. Contributed to business direction and efforts, business development planning alongside C-Level management, and assisted with marketing and design implementations, procurement services, internal financial auditing and operations. Managed from an operational standpoint multiple multi-year, multi-million dollar public sector projects providing hardware and service provision for public sector school and government entities in Central Florida.

Orlando, Florida, United States

Responsible for all facets of Operations, Purchasing, and Service. Directed repair technicians for warranty repair of hardware systems through Orange, Osceola, and Seminole counties in Central Florida. Responsible for service desk administration and project management, working with clients to provide exemplary levels of customer service response.

Orlando, Florida, United States

Soley responsible for managing and supporting new venture project with local government entity, providing IT hardware and staffing services. Managed staff on-site at government facility and processed all aspects of project from order fulfillment, installation deployment, equipment disposition, and government developed hardware buy back program.

Orlando, Florida, United States

Management of operations, purchasing, customer service, including team of technicians responsible for providing warranty service for public and private sector clients throughout Central Florida. Solely responsible for RMA management and inventory control of all physical goods, as well as planning hardware purchases, coordinator customer orders, and scheduling production builds to fulfill order requirements. Worked with all levels of management in all departments to provide cohesive point of contact for communication facilitation.

Tallahassee, Florida, United States

Responsible for coordinating all outbound shipments of goods to fulfill client orders. Created processes and procedures for internal facility operations focusing on increasing efficiency of production runs. Quality of Service responsibilities in verifying received purchasing requests and matching with goods shipped for entire company. Management of staff in various departments from artwork generation, identification tag generation, and order fulfillment. Responsible for creating, maintaining, and producing database of company identification tags to be affixed goods and coordinated with management for accurate record keeping.

Bs, Management & Information Systems

Activities and Societies: Golden Key, BETA Club, Dean's List, Honor's Society

Education record

Activities and Societies: Football Team, Honor Society2 year starter on Varsity Football Team. Member of Honor's Society. Volunteer.