Jesse Chen 🧙♂️ work email
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I head up Charm's service vertical to ensure that the partners we work with are able to provide top Customer Service offerings for their clients.Stakes are ineffably high when it comes to Customer Service. Customers will cease spending money with brands that don't provide the experience they expect, leading to $4.7 trillion in annual losses globally.Have you considered how you could improve on your CS operations? I'd be happy to exchange knowledge with you. Feel free to chat!
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Co-Founder And Head Of CxCharmHouston, Tx, Us
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Co-Founder & Head Of CxCharm Mar 2023 - PresentManaging key accounts across various industries (automotive, B2C, content creation, pool/spa, etc.).Building out reports and identifying weaknesses for client's CS operations while providing solutions and improvements that contribute to either revenue or brand image.Auditing QA programs, client satisfaction, and agent coaching structure for employee skill and career development.Implementing robust SOPs to standardize critical business operations for growth/scaling.Repackaging internal/external branding to strengthen our brand affinity and employee culture.Identifying synergies with Business Development to identify and set foundations for new revenue sources.
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Business Development ExecutiveCharm Jun 2022 - Mar 2023WeCare shapes the best customer experiences in online shopping and product usage by combining the coolest people in customer service with the most effective technology available.Out specialty is media companies and influencers with merchandise brands. We work with brands like Yes Theory, Seek Discomfort, Jubilee Media, Doing Things Media, Jacuzzi, Atticus, Airrack and more!
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Owner/Managing MemberCommerflux Llc Mar 2022 - Jul 2023
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Business Development AssociateNational Tax Consulting Firm Jul 2021 - Apr 2022Responsible for being the first direct interaction with business owners,educated them on services, and convinced them to sign with us.Developed strategies for client outreach, stalled deals, and sales strategy.Generated over $7.5 million on contingent revenue contracts.Maintained relationships with external referral partners/associates tobring in new clients.
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Mse Account ManagerGartner Sep 2019 - Jun 2021Stamford, Ct, UsWorked with C-Suite executives from mid-size enterprise tech companiesby organizing inquiry engagements/ services to achieve their YOYrevenue goals. Responsible for renewing and growing a portfolio of over $500k byconsistently positioning growth opportunities and transacted on$166.14k of new contract value.Worked with the business development team to find contacts, setmeetings, and prepare presentations resulting in over $300k in newbusiness. -
Market ManagerSponsorunited May 2018 - Jan 2019Stamford, Connecticut, UsOversaw 4 different markets across the US and managing scouts within each market including San Francisco and Phoenix.Extensive involvement in the planning of marketing strategies and internal affairs.Integral part of HR for recruiting and distributing promotional content through various channels such as email and social media for the Midwest and West Coast regions.Helped develop the internship program, SponsorUniversity.Performed large amounts of brand research and finding noteworthy decision-maker contacts.Delegated work among employees in an efficient and effective manner. -
Sports Sponsorship ScoutSponsorunited Aug 2017 - Mar 2018Stamford, Connecticut, UsGathered and organized data for sponsorship audits through every media channel (social, digital, TV, radio, venue, misc.).Attended venues in California, Oklahoma, and Missouri for sponsorship scouting.
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Marketing InternHeat And Control Inc. May 2017 - Aug 2017Us -
Event SupervisorK-State Athletics Aug 2015 - Feb 2016Manhattan, Ks, Us
Jesse Chen 🧙♂️ Skills
Jesse Chen 🧙♂️ Education Details
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Kansas State UniversityMarketing -
Istituto Lorenzo De' Medici
Frequently Asked Questions about Jesse Chen 🧙♂️
What company does Jesse Chen 🧙♂️ work for?
Jesse Chen 🧙♂️ works for Charm
What is Jesse Chen 🧙♂️'s role at the current company?
Jesse Chen 🧙♂️'s current role is Co-Founder and Head of CX.
What is Jesse Chen 🧙♂️'s email address?
Jesse Chen 🧙♂️'s email address is je****@****ner.com
What is Jesse Chen 🧙♂️'s direct phone number?
Jesse Chen 🧙♂️'s direct phone number is +192581*****
What schools did Jesse Chen 🧙♂️ attend?
Jesse Chen 🧙♂️ attended Kansas State University, Istituto Lorenzo De' Medici.
What skills is Jesse Chen 🧙♂️ known for?
Jesse Chen 🧙♂️ has skills like Microsoft Office, Event Planning, Teamwork, Research, Marketing, Communication, Market Research, Strategic Planning, Social Media Marketing, Data Analysis, Trade Show Strategy, Video Production.
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