Jesse Chappell Email & Phone Number

Phoenix, Az, Us

Minnesota, United States

I am responsible for shaping the Incident Storyboard platform's growth trajectory and driving revenue, This involves strategic planning, market analysis, partnership development, revenue generation, customer acquisition, product enhancement, team management, data-driven decision-making, budgeting, market expansion, and ensuring legal and compliance adherence.

Greater Minneapolis-St. Paul Area

• I spearheaded multiple global safety product launches, driving the introduction of AI-powered hardware devices and a robust backend SaaS safety portal, fortified by machine learning capabilities.• I took charge of a wide-ranging portfolio of responsibilities, actively shaping product strategy, orchestrating dynamic product roadmap development, and overseeing daily operations. This encompassed a holistic approach, from driving sales and implementation to managing customer billing, marketing, and operations with precision and vigor with a keen focus on cost savings.• I transformed a startup within a large organization from an $8M venture to a thriving $20M global division with 100k+ units across North America, South America, and Europe.• In collaboration with the engineering team, we vigorously extended the application of AI and ML capabilities, reshaping the system into an all-encompassing safety solution that transcended the limitations of a conventional dashcam or in-cab video solution.• I have consistently upheld a customer-centric ethos, continuously identifying avenues to elevate the overall user experience and promote customer success through robust training and support initiatives, all with a laser focus on consistently bringing value to the customer.• Added 4 additional lines of business, adding 8k units in 10 months.• Tracking and reporting on key performance indicators (KPIs), sales metrics, and market trends to assess the effectiveness of business development strategies and identify areas for improvement.• I actively collaborated with the Marketing, Product Development, Operations, and Finance teams, strategically aligning our business development endeavors with the overarching company goals, ensuring a cohesive and purpose-driven approach.• Led sales efforts, including identifying and pursuing new business leads, presenting customer-facing solution overviews and value, negotiating contracts with partners, and closing sales agreements.

Orono Minnesota

Serve as a member of the Board of Directors.

Greater Minneapolis-St. Paul Area

Independent consultant with a focus on the customers needs and business strategy. Leverage an entrepreneurial mindset, capacity to create a winning, positive culture, and solid business acumen to deliver results. Transform companies through product leadership, talent acquisition and development, process transformation and bottom-line focus. Some projects:I worked with a billion-dollar cloud based SEC Secure Services and secure document sharing company, designed a cost effective strategy to encrypt data at rest. I did a proof of concept, created project plan and implemented solution within 90 days. A large healthcare company was taking multiple outages during the month for system maintenance. The outages were causing operational headaches and during peak time would cause claim processing to get weeks behind. I devised and implemented a strategy to reduce the amount of the outage to less than 25% prior to the project. Not only was this less of a disruption to the business but also saved thousands of dollars monthly. A small landscaping company was burdened by the high costs of on premise infrastructure and software costs. Over the course of 60 days, I moved all business critical applications to cloud based solutions, moved email hosting to Office 365 and implemented a state of the art estimating tool which allows field personnel to perform estimates on the spot with higher accuracy, Markets and Solutions:• Enterprise SaaS• Mobile Software/Technology• Healthcare• Retail• Transportation and LogisticsExpertise includes:• Service Now implementations• OKTA integrations• Organizational Leadership• Technical Roadmap• Strategic / Operational Planning• Business / Process Transformation • Mergers and Acquisitions• Strategic Partnerships• Business Development• Digital and Social Media• Operational Effectiveness

Greater Minneapolis-St. Paul Area

IV Desk is different from other cloud-based providers in part by our focus on SMB organizations instead of enterprise-sized organizations but, more importantly, by the ease-of-use of our cloud-delivered applications and data approach. Transition to our service is quick for all users and our highly reliable system dramatically reduces the high business costs caused by IT downtime.My job is simply to keep those customers happy and make sure they stay promotors of IV Desk. Because of our solution and the shift in IT resources, there is a strategic component that is not being addressed. SMB have a need but they don't need a full time CIO, that is another area where I come in. Acting as vCIO, I will lay out strategic direction for your organization and I will help you stay up to speed on the latest technologies in the marketplace. Simplifying technology and help customers get back to doing what they do best.

Long Lake, Mn

Firefighter/Medical professional

Eden Prairie, Minnesota, United States

• Orchestrated seamless IT operations and infrastructure management across diverse locations, data centers, and the AWS cloud, ensuring uninterrupted business continuity and optimized performance.• Spearheaded cost-saving initiatives that resulted in remarkable budget reductions: slashed overall IT expenses by 8%, achieved a 12% decrease in software costs, and significantly reduced corporate mobile expenses by 60%. These strategic measures included consolidation, rigorous internal audits, and efficient utilization of cloud services.• Demonstrated visionary leadership by aligning technology goals with corporate objectives, ensuring that IT strategies and initiatives were closely integrated with the organization's overarching vision for growth and success.• Proactively implemented robust processes and systematic measures to maintain an exceptional 99.9% system uptime, delivering seamless operations and mitigating the risk of downtime or disruptions.• Crafted and executed a comprehensive disaster recovery strategy based on ITIL methodology, establishing foolproof contingency plans and communication protocols to safeguard critical systems and data during unforeseen events.• Led and empowered the Client Management and Solutions Support team, revolutionizing customer support by reducing hold times by 30% without expanding headcount. Implemented customer-centric communication processes and transparency-enhancing applications, elevating overall customer satisfaction.• Continuously evaluated and audited procedures, work processes, personnel requirements, and technology tools, ensuring optimal efficiency, productivity, and cost-effectiveness throughout the organization.• Demonstrated exceptional negotiation skills by successfully renegotiating contracts, resulting in substantial cost savings of $850k over a three-year period.

Plymouth, Mn

Manages the Information Technology department. Implements and maintains policies and goals that support the organization's IT needs. Responsible for managing all organizational technologies and providing technology support and training. Primary duties include: analyzing systems and processes; maintaining workstations and networks; and designing, developing and maintaining Web-based applications. This was a very hands on position not just a leadership position. Moved the entire infrastructure from physical to virtual; refreshed the servers and storage. This gave RMS a 3 year plan and allowed for company growth. Initiates and implements improvements in all areas of IT responsibility. Oversees the administration and maintenance of the company's infrastructure, and directs/supervises IT team or consultants.Helps business operations groups understand and utilize information systems to improve their efficiency. Ensures computer equipment, hardware, and software are updated to meet organizational needs.Responsible for the coordination and completion of projects within the information technology department. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects.

Worked on an inventory management program that increased overall efficiency, decrease required amount of product on hand, reduce risk and add a new sales offering.Focused on delivering highly scalable and personalized solutions based upon our customers specific business requirements. Defined project strategy and deliverables; developed and delivered solutions; managing project resources and delivery team. Work with leadership to match client offerings with company direction. Manages day-to-day client technology issues, sets and manages client expectations. Continually seeks opportunities to increase internal client satisfaction and deepen client relationships. Respond to customers’ reporting needs by creating ad-hoc reports utilizing PL/SQL.

Mountain View, Ca

Scoped work to be performed by SumTotal Systems, an enterprise learning management (LMS) system that is implemented either at the client site or is offered as Software As A Service (SAAS). My focus was in Retail, Healthcare, Insurance, Manufacturing and Energy verticals representing both national and international clients. In 2008, I presented and was recognized at the National Distributors Conference for Chevron for an outstanding implementation and being the catalyst behind increase in customer knowledge and productivity. I received the partner of the year award for the implementation. Wrote project plans, wireframe mock-ups, UAT plans, marketing rollout plans, managed budgets, set project expectations and bench-marked milestones.I was proactive in identifying project risks to take advantage of any opportunities and minimize negative impacts.Advised clients on roll-out and program marketing strategies. Served as liaison between Professional Services, Sales, Finance, Development, Tech Support and Engineering. Conducted workshops, demonstrated and trained clients on product software functionality and features to make it work best for their environment.Negotiated fees and contracts with 3rd party vendors/partners and clients; Facilitated the transition of completed projects through written documentation to the off-shore customer technical support center.

Manage a team that consists of developers and analyst; having a 2006 project budget of $650k.Lead the Web and Data Operations team to an error free migration to the Windows 2000 server farm. Due to lack of funding and being driven by the business users, the coordination effort with multiple groups within TTS (Target Technology Services) became challenging. I was able to complete the project within 4 months and with little budget.Lead the ATG Portal Project Team to create the first personalized website and personalized reporting portal for Property Development. Both projects were extremely complex and took large amounts of communication within the business side as well as TTS. Also implemented a web governance structure to coincide with the launch to place ownership of the content in the hands of the business. Both projects combined were 12% under budget. Received several awards from multiple teams for the projects.

Served as a technical consultant to other areas within Assets Protection to insure that from a technical perspective their goals were met.Evaluated vendors, negotiated pricing, and coordinated the pilot, testing, and implementation of hardware to stores, distribution centers, and investigations.Primary responsibilities included overseeing the migration to a web based collection software associated with the Civil Demand and Restitution process. This included development of project scope and schedule; documenting requirements, communicating to the key stakeholders project statuses and issues, and acted as a single point of contact for both the business and technology team. The process changes and software allowed the team to function more streamline and created process savings over $40K and increased revenue by $800K annually. Overall project was completed 30% under budget

Eden Prairie, Mn

Supervised and trained a support staff of 4 to 7 team members; directed support team workflow. Served as key liaison between site support team and key business users.Documented business needs, requirements, process flow and test cases.Managed business requirements and expectations.Participated in the strategic planning process for both E-commerce and entertainment sites.Managed a project team and was responsible for budget and resources allocation.

Support Bestbuy.com, team leadership, overall website strategy