• Oversee all network related projects for all existing attractions in both Walt Disney World and Disneyland.• Created a full program management Smartsheet suite to allow for the oversight and management of ~100 active projects.• Provided regular executive updates both written and verbally to leadership including VP’s, directors, and overall stakeholders. • Continuously collaborate with various company pillars to ensure proposed solutions follow all company architectural standards and security. • Maintain weekly executive program and project dashboards containing updated project plans, RAID logs, and financial/scope burn rates.• Maintained evolving project financials to ensure current budget actuals and remaining project/program estimated funds were in line with original approved budget. • Implemented new workflows and functionality to the network team’s project portfolio system that reduced require manual intervention by 60%. • Create and maintain project scope documentation including user stories, network diagrams, assumption logs, and estimated timeline.

• Maintained project plans to adjust for new requirements, required infrastructure changes, and ongoing solution architecting while working towards required milestones. • Provided regular periodic updates to stakeholders and executives leaders to ensure every party was aware of the project status, issues, change requests, and blockers. • Managed the corporate tableau recreation and upgrade from a Windows based to a Linux based system.• Implemented a new project management process within Smartsheet to assist in bridging the gap between an automated project management system and realistic project plan accuracy. • Integrated new management solutions within Smartsheet that assisted in the coordination and oversight of Unit Testing, Network Connection Management, and daily project task assignments. • Facilitate and participated in the solutioning architecture for a Power BI data classification and security compliance process. • Assisted with the onboarding of a new Smartsheet based UAT system that has provided significantly enhanced visibility, user experience, and defect management over the previous system.

• Implemented and configured Jira, Liquid Planner, Smartsheet, and Zendesk to be used for project management, bugs, and inquiries. • Managed multi-member teams with both on premise and remote employees, to complete on average 20 projects every 4 months on time or ahead of schedule. • Lead daily scrum meetings and designate team resources for all open tasks.• Act as IT liaison for new and existing clients, leading daily meetings to ensure potential new projects are in alignment with ongoing client priorities.• Designed, managed, and participated in the standardization of our main management system to now have a unified .net and database infrastructure for all clients. • Collaborated with multiple company pillars to establish the best solutions that both meets clients’ needs and aligns with internal regulations and requirements. • Managed and assisted in 253 software enhancements since July 2021 resulting in increased data automation by 40% and a decrease in historical data errors by 80%.• Maintained the full development lifecycle from scoping to onboarding with the stakeholders. • Led the project for our main internal tool that significantly improved employee experience, implemented a new data preservation process, and allowed for instant access to our third-party vendors with a single sign on platform.

• Lead daily scrum meetings and designate team resources for all open projects and tasks.• Created Development’s main software for outlining and versioning of releases.• Managed and assisted in 253 software enhancements since July 2021 resulting in increased data automation by 40% and a decrease in historical data errors by 80%. • Oversaw and participated in the standardization of our main management system to now have a unified .net and database infrastructure for all clients. • Implemented 7 data warehouse tables that reduced our main application’s query runtime by 70%.• Collaborated with the entire development team to transfer all servers over to a fully cloud-based environment. • Scoped and developed a payment allocation process now used by 60% of our clients.• Currently working on implementing new testing procedures and automation using Selenium to significantly reduce data entry and ensure overall testing success.• Led the project for our main internal tool that significantly improved employee experience, implemented a new data preservation process, and allowed for instant access to our third party vendors with a single sign on platform.

• Developed a project management tool used by the operation team to maintain client projects and new client implementation. • Scoped, assisted in the management, QA tested, and led the implementation of 10 new clients and systems during a 2-year period. • Participated in the design and the development of our insured management tool which 60% of our clients currently use. • Made system and procedural changes based on extensive data analysis. • Lead QA tester for all client applications and external data integrations.• Establish standard practices, workflows, testing matrices, and training material for new client implementations and system improvements.• Constant troubleshooting of system errors via SQL Management Studio, Visual Studios and Excel to uncover the root cause and implement solutions to prevent the issue from recurring.

- Worked as a product support specialist for our AS400 and Naviline homegrown application.- Took calls from customers on a day to day basis. - Managed user data and profile data within the AS400. - Administered and managed network printers.