Full implementation of ADDIE-model training development including conducting needs assessments with stakeholders, interviewing subject matter experts, curriculum development and facilitation, and results-based assessment.Advanced knowledge of Linux Administration and Troubleshooting, including log interpretation, software dependency resolution, and code debugging.Customer Service-focused training for tech support representatives, focused on troubleshooting DNS, Exim and Dovecot, LAMP-based Web Services, NGINX reverse-proxy cache, RPM package management, and web server firewall configuration.Outstanding written and oral communication, including technical writing, instructor-led training facilitation and live customer contact via phone, ticket and chat.Project management including scope identification, Agile/backlog and ticket-based planning and execution, and on-time deliverable to project stakeholders.TECHNICAL PROFICIENCIESTraining and DevelopmentNeeds assessment, ADDIE curriculum development, E-Learning, vILT and Blended Learning content delivery, impact evaluation.Virtualization and DevOps:Docker, LXD, VMWare, and Virtuozzo container management systems. Kubernetes and Ansible deployment.Linux Systems: CentOS server management, cPanel services, Ubuntu desktop and server administration.Languages:BASH, PHP, JavaScript, Python, YAML, Java, C++, C, and SQL.