Jesse Wilder Email & Phone Number

United States

 Manage execution of assigned tasks against detailed project plans that facilitate the timely completion of infrastructure objectives and deliverables.  Create and maintain production support documentation including technical support documents and end user instructions. Provide first-level support in the areas of Citrix, JDE Enterprise One, PC software applications, desktop/laptop hardware, mobile devices, and networking. Maintain skill level sufficient to provide such support

Niles

 Implemented new policies and procedures.  Created training materials and program. Created Knowledge documents for day to day troubleshooting.  Ensured daily department SLA’s have been met. Tier 2/ Tier 3 support.

Itasca

 Track and Route Tier 1, Tier 2 issues using remedy ticket system. Repair and management of corporate and non-corporate printers and fax machines.  Monitoring and management of Outlook Exchange email Server. Blackberry, IPhone, and android device troubleshooting and software installation. Onsite Desktop/Printer support.

Schamburg , Il

- Track and route problems and requests and document resolutions, in Pulse- Create and trouble shoot user accounts via IBM AS/400 - Managed and maintained Active Directory accounts - Accurately prioritize, categorize and log calls in Service Now - Troubleshoot connectivity issues in Cisco VPN

United States

Maintained connectivity with remote sites via IBM AS400 systemUse of advance troubleshooting to resolve problems in house Communicate via phone to store personal on use of software and hardware. Server administrator Maintained accurate documentation of all issues and solutionsAnalyzes and identifies hardware, software, procedural and/or communication problems

Texas

• Supervised 30 service members on engine preservation daily. • Maintained ships diesel engines daily.• Responsible for maintaining, distributing, and purchasing ships fuel .• Maintained store inventory of $5,000.00+ daily.• Trained 80+ service members in firefighting techniques.• Troubleshoot ships air conditioning system

Bachelor'S Degree, Business Managemnet

Associate'S Degree, Computer Science