- Conduct thorough testing of hardware components, ensuring functionality, reliability, and compatibility with other system elements.- Test firmware across various devices and platforms to verify performance, stability, and adherence to specifications.- Execute comprehensive software testing, including functional, integration, regression, and performance testing.- Test mobile applications on different operating systems (iOS, Android, etc.) to ensure seamless functionality and user experience.- Develop and execute test plans, test cases, and test scripts based on product requirements and design specifications.- Identify and report defects, issues, and potential risks in a clear and timely manner using issue tracking systems.- Collaborate closely with developers, product managers, and other stakeholders to resolve issues and ensure high-quality deliverables.- Conduct usability testing to assess user interface design, navigation, and overall user experience.- Perform compatibility testing across multiple devices, platforms, and browsers to ensure product reliability and consistency.- Participate in design and code reviews to provide quality assurance insights and recommendations.- Stay updated on industry trends, testing methodologies, and best practices to continually improve testing processes and efficiency.

Managing an awesome group of support reps who assist with activations, app and cloud access, implementation/onboarding, and Dealer Management. You may find me assisting dealer support as well, I like those guys!

queue/floor manager for an awesome group of technical advisers

Access control, low voltage circuitry, cellular communication, networking. We provide technical assistance to dealers during the installation process; Conduct trouble shooting steps to identify the cause of the system not functioning properly and implement corrective actions; Resolve issues for clients; Recommend hardware and software improvements; Track customer issues and resolutions; Document and report valuable feedback related to the technical and user interface of our products to present in weekly meetings. CellGate provides products and services for access control and remote monitoring over cellular networks. Our customer base consist of a variety of applications (residential and vacation homes, multi-tenant facilities, farms and ranches, oil and gas sites, self storage facilities, hunting leases) They are the only technology company with a complete suite of cellular-based security products—encompassing smart keypad entry, voice, camera and video solutions. With their smart phone application and proprietary web-based portal built on Microsoft Azure’s cloud service, CellGate offers flexibility found in no other access control or monitoring solution.

This position is an evening/weekend role: Shadowing the management team to gain practical knowledge and insight into the event management industry. The goal is to broaden my understanding of production, scheduling, and hosting of diverse events.1. Event Production Support: Assist in the planning and execution of various events, including concerts, theater productions, and community gatherings. Provide logistical support and help manage the on-site production process.2. Scheduling Assistance: Work closely with the management team to coordinate event schedules. Learn about the intricacies of booking talent, coordinating with vendors, and ensuring that all elements of an event are aligned.3. Venue Operations: Shadow the team as they handle day-to-day operations of the historic Ervay Theater. Gain insights into venue management, including audience services, technical setup, and facility maintenance.4. Client and Artist Relations: Observe and participate in interactions with clients, artists, and performers. Learn how to manage relationships, address concerns, and ensure a positive experience for all parties involved.5. Marketing and Promotion: Assist with promotional activities for upcoming events. Understand how marketing strategies are developed and executed, and how they impact event attendance and success.6. Administrative Tasks: Gain experience in the backend operations that keep the event center running smoothly.7. Feedback and Learning: meet with the management team to discuss progress, provide feedback, and reflect on learning experiences. Use these insights to refine my approach and understanding of event management

Providing critical troubleshooting and resolution assistance for customers and field technicians, servicing a broad base of national accounts. Interface Security Systems is a recognized industry leader and pioneer in the bundled managed service provider space helping primarily large, commercial multi-site customers Simplify To The Power Of One® by combining managed services into one highly-efficient, integrated bundle (Secure Managed Broadband, Video, Security/Life Safety, and Digital Voice)

Responsible for the supervision of a group of technical advisors that assist technicians and customers with alarm system programming and functionality, wiring, IP video - including doorbell, and automation/interactive(z-wave) servicesEvaluating and motivating Responsible for maintaining productivity and quality standards on a daily basisResponsible for ensuring service level targets are consistently met. ACTION requests in the MasterMind queue Handle escalations and resolve Authorized Dealer concerns from front line reps, customers, and field representatives Evaluates the effectiveness of my team through individual technical audits. Delivers summary reports to management on a regular basis Coordinates and facilitates individual and team meetings to set goals, discuss progress, and identify opportunities for improvement. Administers performance reviews and merit increases for all subordinates

Receiving calls from field technicians, dealers and customers concerning technical issues, resolving situations that require being well grounded in programming, wiring and operating alarm systems, automation devices and smart phone apps/online accounts that access panels remotely via internet or cellular connection. Setting up monitoring accounts, registering cell units(alarmnet, alarm.com, telguard) for alarm forwarding, interactive and 2way services.

Lead technician for local alarm, fire, audio/video and access control company. Installing and servicing alarm systems, fire systems, access control systems, and assisting customers over the phone while on-call during evening hours, weekends and holidays. Ademco/Honeywell, GE and DSC panels

Installing and servicing ADT Security systems for commercial and residential customers(Honeywell, DSC, GE/Interlogix) as a contractor for authorized dealers (authorized dealers include - US Security, Safe Streets USA, Alarm Team, CTS)

Companies include - GeoScience Engineers, SoilTech Consultants, Apex GeoScience, and Fugro ConsultantsTesting the density and compaction of soil, asphalt and concrete using a Troxler nuclear gauge. Observing and inspecting construction projects to ensure contractors follow guidelines and specifications based on project plans. Classifying soils during site investigations. Performing test in geotechnical lab based on ASTM and ASHTO standards.

Installing and servicing wireless high-speed communication systems for the purpose of internet and local area networks. Pulling and terminating cat5 and coax cable. Setting up firewalls, hubs and patch panels. Assigning IP addresses and setting up email for workstations.

Installing and servicing wireless cable TV and DirecTV service.