Jesse Gichuru Email & Phone Number

• Worked with a team of MSP engineers to administrate over 50 client on-prem and Microsoft 365 tenants• Configured, monitored, and maintained Vmware and Nutanix virtual machines and clustered hosts• Configured and monitored client backups utilizing Microsoft Azure Backup Service (MABS), Veeam, Commvault, and Barracuda Backups; provided remediation steps or assistance when issues occurred• Performed assessments of Microsoft 365 tenants and provided guidance to clients on how to improve their identity access management and data management strategies as well as their security posture• Worked with clients to configure Intune and manage their mobile devices by pushing applications and policies to endpoints• Provided documentation and guidance to clients regarding the M365 Admin center, Exchange Online, OneDrive, Sharepoint, Intune, Microsoft Defender, Microsoft Purview and Compliance Manager• Performed updates to and decommissioned client servers • Responded to client tickets generated in Connectwise Manage to meet and exceed SLAs

• Led a team of technicians in supporting the IT operations of MicroAge client: Axiom Medical LLC• Performed administrative functions in on-premises Active Directory, Azure Active Directory, Microsoft 365 Admin Center, Fuze VoIP, Okta, and Sophos Cloud • Served as the first point of contact for all technology requests and Axiom’s client-facing applications • Imaged and deployed devices to remote employees utilizing Intune and Auto-pilot • Managed exchange accounts and Sharepoint sites

Lincoln, Nebraska, United States

• Collaborated with musicians and pastors to provide sound engineering services for weddings and weekly church services• Set up and maintained all in-house sound system equipment• Recorded and archived weddings and worship services

Lincoln, Nebraska Area

• Provided technical support, application troubleshooting, and mobile device management for multiple companies across the globe including Medstar Health and Alexion Pharmaceuticals Inc.• Utilized ticketing software such as SOM and Service Now to expand company knowledge bases

Crete, Nebraska

• Worked with a team of IT professionals to provide technical support on the local campus and satellite campuses across Nebraska. • Utilized Spiceworks ticketing software to gather and record information pertaining to various incidents • Maintained and performed troubleshooting for University computers, printers, projectors, and sound systems

1205 N 45Th St, Lincoln, Ne 68503

Led music during Sunday morning service. The position included selecting music and working with a pianist and small team to lead the congregation in worship.

421 West Central Avenue El Dorado, Ks 67042

Assisted in running services, filled in for the Pastor when absent, sermons, VBS leadership, and designed presentations for Sunday services.

9677 Co Rd 3, Nickerson, Ne 68044

Song leading, game leading, overnight stays,child care.