Jesse Iden Email & Phone Number

New York, New York

Content Quality Manager• Manage key account relationship with a Major Streaming Entertainment company, own performance metrics and maintain alignment with Partner and all stakeholders to deliver unparalleled service value.• Supervise and support the day-to-day operations of a large, globally distributed team of quality vendors inspecting Entertainment media assets (video, audio, and timed-text) quality before release on an industry-leading Streaming Entertainment platform.• Direct the recruitment and manage on-boarding of media technicians and localization quality vendors.• Train and advise vendors on questions relating to client's quality standards and QC reporting best practices.• Receive, communicate, produce and update program-specific training resources and evaluations to continuously improve team knowledge.• Handle support ticket creation and escalation of major issues with technical teams.

New York, Ny

WMG Music Products – Master Coordination, QC and Ingest Operations• Inspected master audio assets to confirm quality and specifications matched product metadata for WMG new physical & digital music releases.• Ingested masters through internal production environment and set security parameters within that system.• Created/filed QC documentation and communicated with record label and mastering studio representatives to resolve quality issues. Studio & Label Services – Secure Content Request Fulfillment and Special Projects• Received requests for catalog content and high security early versions of forthcoming product releases.• Accessed and retrieved audio files from digital master archive to fulfill requests via secure streaming or download link.• Produced watermarked and copy-protected physical media. Managed production of labels’ annual Grammy Awards submission discs.

New York, Ny

Physical & Digital Media Product Testing / QC• Manually tested early production builds of Blu-Ray and DVD discs for various major clients in Media & Entertainment.• Confirmed media assets are present and match product’s technical specifications and bill of materials. Verified disc navigation logic, language/region settings defaults, and user operations functions behave exactly to client specification through a rigorous testing process.• Performed file-based QC on digital media assets (audio, video, and timed-text) to confirm quality and client specification.• Reported and classified issues through a shared project management/issue reporting platform and through interdepartmental communication.• Verified satisfactory issue resolution with review of subsequent build/versions.

Bachelor'S Degree, Music Technology

Jazz & Contemporary Music, Performance