Customer Success leader with 10+ years of experience building, developing and leading high performing CS and Product teams that have delivered exceptional customer satisfaction, retention and growth rates. This includes managing all aspects of the customer experience including Technical Account Management, Customer Success Management, Support and Professional Services. Proven reputation as a driven and creative leader that builds great teams, leverages technology to increase efficiency and creates a culture that puts the customer at the center of the business. Played a key role as a CS leader in a successful startup exit when TelePharm was acquired by Cardinal Health. Specialties: Leadership, strategy, customer success, customer experience, account management, project management, client management, professional services, product support, SaaS startups, product management, healthcare technology, pharmacy technology, B2B & B2C marketing strategy, email marketing, digital marketing, real estate technology, multifamily.Well versed in: Gainsight, Salesforce, HubSpot, Freshdesk, Zendesk, Intercom, Jira, Google Analytics, LookerStudio, Pendo, Zapier.