Key leader responsible for driving nearly $12 million in annual revenue through international business onboarding and domestic software implementations across the US and Canada.• Data Analytics: Utilizing SQL Server, Tableau, and Excel to provide custom data preparation, analytics, and visualization solutions to meet the customer’s business needs.• Collaborating with internal departments to ensure renewal of existing accounts, and to unlock growth potential within the accounts. As well as identifying and nurturing new opportunities within new strategic accounts.• Aligning product implementations with the customer’s business case and overall strategy, allowing the full potential of their investment to be realized. • Leverage industry expertise and provide exceptional follow-through, to ensure successful adoption and comprehensive understanding of implemented solutions in order to meet the customer's business needs.

Trusted to lead team responsible for implementing complex software solutions in an extremely fast paced and highly regulated environment.• Led team responsible for multi-tier software implementations, training, and support for 1300+ hospitals; co-supervised Training and Customer Care departments, and teamed with Engineering to resolve customer issues through joint problem-solving.• Created Project Plans designed to enable implementation specialist to clearly define project scope, identify key stakeholders, and created customized workflows in order to maintain project control and minimize scope creep.• Managed the activities, response, and resolution metrics of the software implementation team and oversaw team performance metrics. 200+ active implementations at any given time.• Monitored and maintained staffing levels and support coverage in a 24x7x365 environment, often interacting directly with customers. • Created and refined numerous implementation/support policies and procedures.• Company acquired by Omnicell in 2010.