Jesse Case Email & Phone Number

Mountain View, CA

• Key leader responsible for driving nearly $12 million in annual revenue through international business onboarding and domestic software implementations across the US and Canada.
• Data Analytics: Utilizing SQL Server, Tableau, and Excel to provide custom data preparation, analytics, and visualization solutions to meet the customer’s business needs.
• Collaborating with internal departments to ensure renewal of existing accounts, and to unlock growth potential within the accounts. As well as identifying and nurturing new opportunities within new strategic accounts.
• Aligning product implementations with the customer’s business case and overall strategy, allowing the full potential of their investment to be realized.
• Leverage industry expertise and provide exceptional follow-through, to ensure successful adoption and comprehensive understanding of implemented solutions in order to meet the customer's business needs.

Scotts Valley, CA

• Trusted to lead team responsible for implementing complex software solutions in an extremely fast paced and highly regulated environment.
• Led team responsible for multi-tier software implementations, training, and support for 1300+ hospitals; co-supervised Training and Customer Care departments, and teamed with Engineering to resolve customer issues.
• Created Project Plans designed to enable implementation specialist to clearly define project scope, identify key stakeholders, and created customized workflows in order to maintain project control and minimize scope.
• Managed the activities, response, and resolution metrics of the software implementation team and oversaw team performance metrics. 200+ active implementations at any given time.
• Monitored and maintained staffing levels and support coverage in a 24x7x365 environment, often interacting directly with customers.
• Created and refined numerous implementation/support policies and procedures.