Jesse Jefferson Email & Phone Number

South Jakarta

- Assist WhiteCoat HQ to manage daily local operations- Liaising with local partners for operations and administrative requirements- Track and feedback on any operational issues to management- Preparing operational reports- Manage customer complaints and service recovery- Implement and constantly update standard procedures for the customer service team- Fulfil additional / ad hoc duties as required to meet the needs of the business

Tangerang, Banten, Indonesia

- Facilitate merchant's onboarding experience and educate them on SIRCLO's product capabilities and best practices to utilize the features to align with merchant's expectations- Conduct an upsell and proactively reach out to merchants to ensure that their business operates successfully - Create and publish help pages as means to guide merchants to use SIRCLO products- Compile merchant's needs, requests, and concerns in order to communicate them to relevant stakeholders to ensure a smooth sailing merchant experience- Introduce and guide merchants to use the evergrowing feature such as omnichannel for various marketplaces; Shopee, Tokopedia, Zalora, and TikTok Shop- Manage more than 400 merchants that use SIRCLO Store to make their business effective- Act as an Account Manager for Professional Merchants, such as Fridaykiller, Blazer, Petshop Murah- Manage digital marketing for SIRCLO merchants such as Google Analytics, Facebook Pixels, and Instagram Shop- Manage several collaboration projects (e.g, OCBC Event, Cerita SIRCLO, Lapak Jualan SIRCLO) with cross-functional divisionTools: Google Suite, Microsoft Software, HubSpot Sales Hub, Notion

South Jakarta

- Responsible for all the complaints from customers through email in a timely, empathetic, and professional manner- Reviewing documents claims that have already been submitted by customers based on company guidelines and SOP- Continuously learning improvement for upcoming new products and services available in the company- Work in one or multiple queues over various customer contact channels

South Jakarta

- Analyze merchants-related issues, assist with disputes, and provide sustainable solutions- Collaborate with other internal teams such as fraud and risk management team, and channel support for cascading and/or escalations of merchants’ payment-related concerns - Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports

South Jakarta

- Engage with customers through social media channels- Provide swift and thorough soulitons for customers any time their experience with our service that doesn't go as planned- Record and relay customer feedback and insights to internal teams to contantly improve the customer experience- Personally assigned; along with a coworker to co-assist, engage and organize reports for the "Social Media Campaign Winners"

Jakarta, Indonesia

- Assisted fashion stylists with props, outfit preparation and shoot set-up.- Arranged all apparels and fashion accessories for use in photo shoots.- Worked with photographers and assisted with coordination of photo shoots fashion styling.- Ordered, received and returned all wardrobe pieces and styling accessories in a safe manner.- Developed and maintained strong professional relationship with the stylist and teams.

Ambon Area, Maluku, Indonesia

- Greet and assist customers in an engaging and professional manner- Helping customers compare and contrast features- Make helpful suggestions that will be useful to the customer- Maintain the appearance of all displays, tidying and restocking as needed- Perform other stock-related duties, including packing, pricing, and labeling supplies- Process newly received shipments