Jesse Jimenez Email & Phone Number

Brea, California, United States

• Obtains information to evaluate facts of loss, including law enforcement reports, loss history and information from interested parties. Reviews coverage and claims process with customers. Sets reserves, coordinates.
• Researches and responds timely to customer inquiries and/or concerns throughout the life of a claim to ensure customer satisfaction and retention.
• Maintains file information to ensure accurate record of claims; continually reviews and monitors progress and expense of claims in pending.
• Settles and authorizes payment with claimants and unrepresented parties.
• Identify and escalate files with more significant indemnity exposure or attorney representation to supervisor for review/transfer for further investigation.

Cerritos, CA

Provide problem solving solutions to customer inquiries in regards to insurance policy management, including bill, policy changes and new lines of insurance.➢Offer and educate customers regarding insurance needs and provide estimates to the customer in order to increase or add coverage➢Research, analyze and respond to customer policy inquiries and changes.

Los Angeles, California

Conduct extensive problem analysis, and ensure complete customer satisfaction during each interaction. Offer products and services to customers, including multi-policy discounts, life insurance, auto insurance, homeowners insurance, and travel opportunities. Key Accomplishments:➢ Develop client trust by extensive research to resolve inquiries and issues.

Irvine, California

Managed client relations and client satisfaction in the most popular wireless industry in the U.S. Responded to client inquiries and resolved any issues in a timely fashion. Key Accomplishments:➢ Provided peer coaching to help maximize customer satisfaction on each and every phone call or visit. ➢ Demonstrated effective equipment functions and network.

Huntington Beach, California

Delivered exemplary customer service greeting customers, quickly assessing customer needs and requirements.Key Accomplishments: ➢ Provided service activations, processed replacement serial numbers, took billing payments, and responded to billing inquiries, equipment replacement requests, and upgrades. ➢ Checked all client paperwork for deficiencies, and.

Bachelor Of Arts (Ba), Media Arts And Design

High School Diploma, Regular/General High School/Secondary Diploma Program