Jesse Liddelow Email & Phone Number

Melbourne, Vic, Au

Australia

Melbourne, Victoria, Australia

Melbourne, Australia

- Lead and manage Web & eCommerce value stream, defining the end-to-end customer experience and driving the product roadmap, core positioning and purpose as part of the broader digital vision. - Product backlog ownership and management of cross-functional Web & eCommerce agile delivery squads, inclusive of customer research, ideation, definition, business case development, delivery and transition of initiatives and features to drive incremental benefit to customers and internal teams.- Ongoing development of Customer experience design system, including User Experience (UX) and User Interface (UI) principles in conjunction with User Experience design teams, brand, and marketing to drive consistency across digital channels and experiences. - Stakeholder management across squads, tribes, senior leadership, and third-party vendors, including fortnightly program showcase to drive awareness, collaboration, and accountability across teams. - Definition, monitoring and analysis of key metrics across, platforms, products, and features to feed learnings back into broader digital strategy and product roadmaps.

Melbourne, Australia

Lead the conception, research, development, and execution of the Digital Solar strategy within the Origin digital portfolio, inclusive of customer research, product roadmapping, feature development and delivery to website and mobile app. Day-to-day management and leadership of scrum delivery team consisting of business analysts, user experience designers, developers, testers and subject matter experts, driving customer research, innovative feature development, process re-design and strong technical execution.

Melbourne, Australia

Managing product development and design across digital innovations at ANZ. Leading a agile team of business analysts, UX designers and subject matter experts building new digital experiences for staff and customers.

Melbourne, Australia

Lead end-to-end change management strategy (waterfall and AGILE methodology) across key digital payment projects, including business and technology impact assessment, stakeholder management, learning needs analysis, training development, communication plans and delivery.

Melbourne, Australia

Planned and executed change management plan for over 200 Institutional and Corporate staff. Managed an external agency in the delivery of online and face-to-face learning solutions across divisional learning platform.

Melbourne, Australia

- Assisted in the development and implementation of the people and digital change strategy for ‘test and learn’ retail concept branch, resulting in key lessons and recommendations initiated for broader network rollout.- Conducted Australia-wide branch capability mapping and remuneration analysis, resulting in strategic re-assessment and business capability planning for Australian branch network.- Developed and conducted change readiness assessments with senior frontline leadership team to ascertain key success criteria and drive collaboration between project and business representatives.

Melbourne, Australia

- Assisted in the development and implementation of national ‘Student Advantage’ marketing campaign, targeting key youth segment resulting in customer acquisition uplift of ~5% for the year. - Lead and managed ‘Banking for Students’ product collateral into retail channels as part of wider campaign, including stakeholder management with third party vendors and marketing agencies. - Provided analysis and recommendation for process improvement for key youth segment fee waiver, resulting in increased uptake and reduction in staff effort.

Melbourne, Australia

- Developed product, process and frontline knowledge through day-to-day customer and staff interactions with a key focus on product and process improvement throughout the retail network.- Conducted cost analysis, providing recommendations for over 50 process improvement opportunities within mortgages pipeline- Analysed and developed recommendations for customer satisfaction data within the ANZ contact centre mortgage sales team, resulting in reduction in customer waiting time and uplift in customer and staff satisfaction

Bachelor Of Management, Marketing, Distinction

Product Management And User Experience Design

Certificate Iii: Multimedia, High Distinction

Certificate Ii: Information Technology