Jesse L. Jones Email & Phone Number

Senior leadership role affecting all aspects of the organization with responsibility to provide direct or collaborative leadership in institutional strategic, tactical, and operational planning; assessment; accreditation; institutional and organizational effectiveness; and student learning outcomes.Assisted the President and the President's Cabinet.

• Oversight of all strategic enrollment management functions including marketing, sales, and student success. Responsible for personnel, budget, strategy, and operations. Particular focus on building an efficient.
• Reorganized and streamlined three siloed departments to reduce operational costs 49% while improving KPI performance across all key metrics
• Raised true yield 9% by enhancing operational efficiencies, reworking lead management, tenaciously tracking campaign and sales performance, and developing real-time reports and dashboards
• Improved retention by an average of 2% each year, contributing to 7% increase in graduation rates in the affected classes
• Led the selection, development, and deployment of a new CRM solution (Salesforce); met all milestones on time and on budget
• Personally administered the Salesforce/Pardot instance (user setups, profiles and roles, reports and dashboards, customized objects, fields, record types, page layouts, validations, process automation​s, automatic.

Lancaster, California, United States

• Developed numerous projects "from dream to deployed" in support of outside partners. Responsibilities involved operational, project, and relationships management. Gained experience in database development, change.
• Developed such trust and appreciation from the outside partner that they ended all other partnerships and worked exclusively with our organization for ten years
• Built and managed an outbound call center from concept to fully functional that employed as many as 160 team members and generated thousands of calls daily
• Successfully scaled a small, short-term project into a series of larger, more complicated campaigns and projects
• Created and personally managed all aspects of an annual program that sent teams of students around the world each summer including budget oversight and adherence; KPI management; recruitment, training, and coaching of.
• Effectively managed up to 17 remote teams on as many as 3 continents simultaneously

• Led all new-student recruitment efforts and operations. Led team of recruiters and supported the training and logistical efforts of traveling representatives. Managed numerous recruitment events. Focused primarily on.
• Partnered with academic colleagues to develop a go-to-market strategy for a new academic program that became the fastest growing academic product by absolute number and by percentage within two years
• In first year, reversed a declining enrollment trend and achieved the largest year-over-year new-student growth in 14 years (19%)
• Established and maintained an average NPS >80 by organizing and executing numerous small and large (1,000+ delegates) virtual and in-person events
• Developed strong SOP documentation allowing for the new-hire training time to drop from ~8 weeks to ~2.5 weeks
• Regularly managed down, up, and across the organization, interacting with and influencing junior to C-suite/executive colleagues

• Served as a trusted partner to the Vice President of Student Services, day-to-day operations of his staff. Routinely liaisoned with customers, colleagues, executive team, and board members on the vice president’s behalf.
• Managed the vice president’s schedule to ensure his time was focused on high-value priorities
• Crafted internal and external communications including reports, announcements, presentations, etc.
• Screened applicants, made hiring recommendations, and onboarded all new team members
• Established new workflows, processes, and technologies for a team of assistants resulting in increased efficiencies and decreased rework
• Summarized, amalgamated, and prioritized routine report data

Collaborated with a small team to redesign and rebuild the online learning platform. Coordinated strategic discussions, content, technical development, and LMS customization and deployment.

Lancaster, California, United States

• Partnered with the Vice President of Student Services to support him and his team to success. Assisted with widely varied responsibilities from travel planning to project management.
• Coordinated both domestic and international travel logistics and itineraries
• Managed numerous special projects to successful outcomes with on-time and on-budget deliverables
• Provided research and editing services for lectures and publications
• Digitized the office filing system, enhancing efficiency, ease of use, and remote access

Master'S In Biblical Studies, Theology/Theological Studies

Bachelor Of Religious Education, Theological And Ministerial Studies