Jesse L. Jones Email & Phone Number

Texas, United States

Senior leadership role affecting all aspects of the organization with responsibility to provide direct or collaborative leadership in institutional strategic, tactical, and operational planning; assessment; accreditation; institutional and organizational effectiveness; and student learning outcomes.Assisted the President and the President's Cabinet (leadership team) in the analysis of trends and the understanding of outcomes as well as contributed to the strategic planning, evaluation, and development of institutional policy. Provided information and analysis impacting students, budgets, strategic planning, policy formulation, and enrollment management.Partnered with campus leaders such as the Chief Operations Officer and Chief Academic Officer to monitor institutional effectiveness and improvement including accreditation; program reviews; learning outcomes assessments; and student satisfactory surveys.

Oversight of all strategic enrollment management functions including marketing, sales, and student success. Responsible for personnel, budget, strategy, and operations. Particular focus on building an efficient, sustainable, successful organization to drive revenue growth.• Reorganized and streamlined three siloed departments to reduce operational costs 49% while improving KPI performance across all key metrics• Raised true yield 9% by enhancing operational efficiencies, reworking lead management, tenaciously tracking campaign and sales performance, and developing real-time reports and dashboards• Improved retention by an average of 2% each year, contributing to 7% increase in graduation rates in the affected classes• Led the selection, development, and deployment of a new CRM solution (Salesforce); met all milestones on time and on budget• Personally administered the Salesforce/Pardot instance (user setups, profiles and roles, reports and dashboards, customized objects, fields, record types, page layouts, validations, process automation​s, automatic segmentation, marketing automation flows, etc.)• Doubled click-through response rate while reducing labor expenses >30% by implementing an integrated, multi-channel marketing automation platform (Pardot) and developing cross-channel communication flows

Lancaster, California, United States

Developed numerous projects "from dream to deployed" in support of outside partners. Responsibilities involved operational, project, and relationships management. Gained experience in database development, change management, cross-functional leadership, remote management, and numerous skill proficiencies.• Developed such trust and appreciation from the outside partner that they ended all other partnerships and worked exclusively with our organization for ten years• Built and managed an outbound call center from concept to fully functional that employed as many as 160 team members and generated thousands of calls daily• Successfully scaled a small, short-term project into a series of larger, more complicated campaigns and projects• Created and personally managed all aspects of an annual program that sent teams of students around the world each summer including budget oversight and adherence; KPI management; recruitment, training, and coaching of team members; logistical support; and core systems and services• Effectively managed up to 17 remote teams on as many as 3 continents simultaneously

Led all new-student recruitment efforts and operations. Led team of recruiters and supported the training and logistical efforts of traveling representatives. Managed numerous recruitment events. Focused primarily on sales process standardization and optimization and the related team training efforts.• Partnered with academic colleagues to develop a go-to-market strategy for a new academic program that became the fastest growing academic product by absolute number and by percentage within two years• In first year, reversed a declining enrollment trend and achieved the largest year-over-year new-student growth in 14 years (19%) • Established and maintained an average NPS >80 by organizing and executing numerous small and large (1,000+ delegates) virtual and in-person events• Developed strong SOP documentation allowing for the new-hire training time to drop from ~8 weeks to ~2.5 weeks• Regularly managed down, up, and across the organization, interacting with and influencing junior to C-suite/executive colleagues

Served as a trusted partner to the Vice President of Student Services, day-to-day operations of his staff. Routinely liaisoned with customers, colleagues, executive team, and board members on the vice president’s behalf.• Managed the vice president’s schedule to ensure his time was focused on high-value priorities• Crafted internal and external communications including reports, announcements, presentations, etc.• Screened applicants, made hiring recommendations, and onboarded all new team members• Established new workflows, processes, and technologies for a team of assistants resulting in increased efficiencies and decreased rework• Summarized, amalgamated, and prioritized routine report data

Collaborated with a small team to redesign and rebuild the online learning platform. Coordinated strategic discussions, content, technical development, and LMS customization and deployment.

Lancaster, California, United States

Partnered with the Vice President of Student Services to support him and his team to success. Assisted with widely varied responsibilities from travel planning to project management.• Coordinated both domestic and international travel logistics and itineraries• Managed numerous special projects to successful outcomes with on-time and on-budget deliverables• Provided research and editing services for lectures and publications• Digitized the office filing system, enhancing efficiency, ease of use, and remote access

Master'S In Biblical Studies, Theology/Theological Studies

Bachelor Of Religious Education, Theological And Ministerial Studies