As a Residential Service Technician I advise customers and the customer care center of the status of systems and processes inspections. Locate and alleviate trouble with damaged equipment or wiring.Readjust equipment, repair or replace inoperative equipment and test for operation. Read blueprints, building and electrical plans in order to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

I determine the manner in which course material will be presented utilizing a combination of teaching methods to present a subject matter, adjust methods to accommodate changes in course content and use a wide variety of training aides and media in the conduct of daily training. Present conference, demonstration and laboratory exercises in a group, self-paced and individual training environment. Administer formal and informal tests, quizzes and made performance observations, review their accuracy and employees understanding of material to determine employees progress. Provide constructive feedback and conduct End-of-Course critiques to identify course effectiveness. Serve as subject matter expert; validate resident and exportable training materials. Analyze, design, develop lesson plans and/or modify course material for subject matter specialties or assigned projects, practical exercises, employees performance guides, examinations, training aids, film, audiovisual programs and other training materials.

Responsible for the training, installation, operation, and maintenance of 10 Secure Enroute Communication Package Improved (SECOMP-I) systems, 2 Retransmission systems, a Joint Network Node (JNN) system, High Capacity Line of Sight (HCLOS) system, and all associated equipment. Accountable for keeping the health, welfare, morale, and training of 12 Non-commissioned Officers (NCOs) and 22 soldiers, while maintaining the platoon at a high state of readiness.