Contractor with Federal Aviation Administration (FAA) National Airspace System (NAS) Integration IV, I am currently tasked with the unique opportunity to create a training program from the ground up for FAA's Civil Aviation Registry (CARES) directive. This application, developed by Leidos, will transition the FAA from a paper driven aircraft registration system to an electronic, cloud based system. This will speed the process and allow better, faster and secure interaction between FAA registry and the flying public. Prior to CARES, I authored instructor led training decks (PowerPoints) for certification training of Aeronautical Information Specialists, who create and publish the aeronautical charts used by all flyers in US airspace, and parts of Canada and Mexico. Providing leadership to a team of brilliant professionals.

Supervision and program management of eLearning, online video training, and virtual instructor led training. Developing & delivering training for worldwide Pearson staff and offshore vendors. Instructional videos, software simulations. Adobe Captivate and Articulate Storyline. Adobe InDesign, Photoshop, Illustrator, Microsoft Word, Power Point, Excel. Content Management, Project management, Change Management, Lucidchart, Smartsheet, Google Cloud: Docs, Sheets, Sites, Analytics.

Supervised 100+ Apple specialists at high volume retail location. Achieved region-leading NPS scores in customer satisfaction. Training and development of Apple product specialists and technicians, consumer training and workshops, technical support and repair of Mac, iPod, iPad, iPhone. Managed all customer personal setups, data transfers, software/hardware installations and upgrades. B2B sales and support. Conducted sales and operations meetings. Key holder.

Responsible for all business operations of Times Square landmark retailer. Payroll, staffing, retention, monthly and quarterly sales metrics and goal setting. Success Story: as a GM, I partnered with regional management to develop and deliver classroom training to sales and customer service staff. These were fun, interactive sessions focus on role playing scenarios to improve key metrics. Which was dynamic, fun, and worked to bump sales significantly and demonstrably. Also, directed all performance reviews for 5 department managers and one Sales Manager, and all corrective action. Directed the yearly count of $17 MM inventory to operations personnel and company Security Director.