As the Director of Operations at MedEquipped, I oversee all aspects of operations to ensure the delivery of customized electric wheelchairs, enhancing mobility for individuals with specific needs. My key responsibilities include:🔹 Team Leadership: Leading and optimizing team performance across all departments.🔹 Operational Oversight: Managing and improving all operational processes to ensure efficiency and effectiveness.🔹 Technology Integration: Implementing and overseeing technology solutions to streamline operations and improve service delivery.🔹 Business Expansion: Driving strategic initiatives for business growth and market expansion.🔹 Customer Satisfaction: Ensuring high-quality service and quick turnaround times, navigating funding sources and paperwork requirements.Skills: Operations Management · Team Leadership · Technology Integration · Business Expansion · Customer Service · Healthcare Technology

At MedAssist USA, I drive strategic HR and technology initiatives to enhance organizational performance and employee engagement. My key responsibilities include:🔹 HR Strategy: Aligning HR strategies with business goals, fostering a positive work culture, and managing talent acquisition, performance, and development.🔹 Technology Innovation: Implementing technology solutions to streamline operations and improve productivity and employee experience.🔹 Cross-functional Collaboration: Ensuring seamless integration of HR and technology strategies across departments.🔹 Compliance and Policy: Upholding labor laws, regulations, and company policies, and implementing best practices.🔹 Change Management: Leading technology-driven organizational change and guiding teams through transitions.🔹 Data-Driven Insights: Using data analytics to inform decision-making and optimize processes.

As the Medical Office Manager, I lead the office team, ensure efficient operations, and provide quality patient care. Key responsibilities include:🔹 Training and overseeing staff.🔹 Managing schedules and tasks.🔹 Ensuring clinical safety and HIPAA compliance.🔹 Performing Chiropractic Assistant duties as needed.🔹 Promoting excellent customer service.🔹 Explaining insurance benefits to patients.🔹 Managing financials and office processes.🔹 Utilizing Eclipse Practice Management Software for scheduling and document management.Skills: Team Leadership · Scheduling · Clinical Safety · HIPAA Compliance · Customer Service · Patient Care · Financial Management · Practice Management Software (Eclipse)

• Independently manage three high-volume, fast-paced Dunkin’ Donuts franchises (Emerson, Norwood, Paramus Route 4)• Set goals and prepare/execute action plans to maximize profitability and improve key performance indicators to increasesales and surpass production, productivity, quality, and guest service standardso Increased average ticket 31% and total sales 22% YoY by training team members in suggestive sales tacticso Decreased drive-through wait time from average of 3.5 minutes to 2 minutes, beating corporate standard of 2.5minutes by increasing production efficiencyo Decreased variable costs from 43% to 39% through careful inventory optimization and introduction of new shiftschedule to minimize superfluous labor overlap at opening and closing times• Provide thoughtful and effective customer service and conflict resolution to 700+ customers per day• Handle all store finances including: taking daily, weekly, and monthly inventory; counting money; and completing vendororders weekly and as needed• Oversee diverse team of 65+ crew members to ensure fast and efficient performance. Train and assess performance andmorale of each employee. Staff shifts appropriately to balance guest service goals with cost savings• Execute in-restaurant marketing promotions and new product roll-outs in a timely and enthusiastic manner• Balanced working 60-75 hour weeks with full-time college enrollment• Promoted four times over three years, beginning as crew member at one store to advanced leadership of three locations dueto: unmatched work ethic and initiative, stellar leadership skills, and excellent customer service• Serve in additional capacity as rotating consultant to franchise owner: brought in to a variety of locations throughout thecounty on an ad-hoc basis to assess improvement opportunities; implement changes; and monitor results

• Created and implemented online presence including website, marketing, digital coupons, and online ordering system which increased restaurant visibility and sales volume• Trained and managed team of 12 employees• Provided professional customer service ensuring that all guests were welcomed, treated with courtesy and served promptly• Processed and filled customer food orders including preparing dishes quickly and accurately in accordance with all code andrestaurant standards