Multi-Store Manager
Bergen County, New Jersey, United States
• Independently manage three high-volume, fast-paced Dunkin’ Donuts franchises (Emerson, Norwood, Paramus Route 4)• Set goals and prepare/execute action plans to maximize profitability and improve key performance indicators to increasesales and surpass production, productivity, quality, and guest service standardso Increased average ticket 31% and total sales 22% YoY by training team members in suggestive sales tacticso Decreased drive-through wait time from average of 3.5 minutes to 2 minutes, beating corporate standard of 2.5minutes by increasing production efficiencyo Decreased variable costs from 43% to 39% through careful inventory optimization and introduction of new shiftschedule to minimize superfluous labor overlap at opening and closing times• Provide thoughtful and effective customer service and conflict resolution to 700+ customers per day• Handle all store finances including: taking daily, weekly, and monthly inventory; counting money; and completing vendororders weekly and as needed• Oversee diverse team of 65+ crew members to ensure fast and efficient performance. Train and assess performance andmorale of each employee. Staff shifts appropriately to balance guest service goals with cost savings• Execute in-restaurant marketing promotions and new product roll-outs in a timely and enthusiastic manner• Balanced working 60-75 hour weeks with full-time college enrollment• Promoted four times over three years, beginning as crew member at one store to advanced leadership of three locations dueto: unmatched work ethic and initiative, stellar leadership skills, and excellent customer service• Serve in additional capacity as rotating consultant to franchise owner: brought in to a variety of locations throughout thecounty on an ad-hoc basis to assess improvement opportunities; implement changes; and monitor results
