Jessenia Castillo Email & Phone Number

Boston, Massachusetts, United States

United States

•Host workshops for third-grade students, three times a week for ten weeks to improve their reading, writing, and comprehension skills.•Develop weekly lesson plans by incorporating mandated topics and including immersive activities to enhance student engagement.•Collaborate with teaching staff to implement educational strategies and host support networks for new fellows.

Boston, Massachusetts, United States

Boston, Massachusetts, United States

•Provided one-on-one tutoring sessions to first-year students enrolled in the First Year Writing course. •To increase fluency and reduce essay writing time, I helped students develop drafts, brainstorm, and edit final drafts. •Helped students develop their writing confidence by creating a welcoming environment in which they could share their ideas and receive feedback on various aspects of their writing.

Boston, Massachusetts, United States

•Maintain an excellent attendance record for the duration of the semester to guarantee that the notes were complete, and accurate, and highlighted the main ideas discussed in class.•Developed over three pages of notes per class session using software such as Word, Google Docs, and Notion. •Notes were displayed in a neat and visually appealing manner, which could aid in the improvement of learning and studying skills. •Carefully Examine notes for grammatical and spelling errors to ensure they were complete and uploaded in a timely manner after each class session.

Boston, Massachusetts, United States

•Provided comprehensive support to 15 first-generation Torch Scholarship recipients, aiding in their successful transition into Northeastern University by conducting workshops and offering guidance throughout Summer Immersion.•Organized and led 5 team-building excursions, fostering a sense of community and helping the scholarship recipients comfortably adapt to the Greater Boston Area.•Assisted the OSOP Director/Sr. Assistant Director with pre-arrival workshop preparation, contributing 10+ innovative ideas and efficiently booking office spaces across campus to optimize program efficiency.•Actively helped facilitated various program events, including daily study sessions (Community Learning Space-CLS), 5 off-campus excursions, and 6 student development workshops, ensuring a well-rounded experience for the scholarship recipients.

Boston, Massachusetts, United States

Miami, Florida, United States

•Assisted more than 500+ museum visitors per day, engaging them with enthusiasm and providing insightful information about exhibits and artifacts.•Boosted sales of Additional Exhibition Clouds by 20% among visitors expressing keen interest in the TeamLab exhibition, catering to their preference for a more immersive experience.•Efficiently collaborated as a team during peak summer hours, resulting in a remarkable 50% reduction in visitor waiting time per exhibition, enhancing overall guest satisfaction.

Remote

•Conducted market research and competitor analysis to identify target audiences and optimize marketing efforts for non-profit Follow My Step.•Researched and proposed innovative digital marketing strategies tailored to the non-profit organization's specific goals and target audience.•Conducted a thorough analysis of the organization's website and identify opportunities for optimization, Donor increased engagement, and implemented KPIS techniques.

San Francisco, California, United States

•Collaborated closely with Startup Founder, Meena, to identify and capitalize on new segment opportunities, leading to a successful shift in target users from working professionals to 10+ educational organizations in the Palo Alto community.•Conducted in-depth Market research on 10+ competitors and 30+ potential users and organizations, facilitating strategic decision-making, and growth opportunities. •Hosted Zoom meetings with potential clients to provide onboarding information about the different features and offerings which users could monetize and benefit from. •Developed Social Media content to scale platform usage and visibility.•Organized and managed data using Excel, providing valuable insights to the team.

The FF program is designed to develop, support and empower first-generation college students in their first year of college and help them gain greater confidence in the areas of Financial Well-being, Career Readiness & Persistence, and Personal Wellness.

Boston, Massachusetts, United States

•Collaborated with a compact team of four members per shift to surpass weekly sales targets and meet district CarePass objectives, effectively enhancing customer shopping experiences and fostering loyalty.•Maintained an organized sales floor, ensuring shelves were stocked, products were neatly displayed, and promotional materials were up-to-date, enhancing the overall shopping experience.•Successfully handled cash transactions, operated the Point of Sale (POS) system, and accurately processed payments.

•Managed a highly effective enrichment program at Frederick Douglas Elementary School, which benefited 60+ students and effectively closed opportunity gaps throughout Miami-Dade County.•Successfully conducted, created, and distributed materials for weekly Thursday Treat Distribution, Friday Talent Showcases, and engaging TikTok Challenges, resulting in an average participation increase of 30% among students.•Efficiently monitored and tracked inventory for the summer enrichment track, materials for special events, and supplies used throughout the summer program, leading to a 25% reduction in waste and cost savings for end-of-the-year Field day and Program celebration.•Leveraged Excel to create detailed emergency contact cards for 60+ students, ensuring quick access to vital information in case of emergencies.•Implemented a comprehensive Field Trip protocol Checklist Document for teachers, resulting in a smooth and organized process for 15+ off-site excursions, enhancing safety and student experience.

Miami, Florida, United States

•Trained all new sales employees on effective sales, service, and operational strategies to maximize teamperformance.•Facilitated timely product launches and delivered exceptional customer service to enable accountretention and growth.•Arranged new merchandise with signage and appealing displays to encourage customer sales and moveoverstock items.

Miami-Dade County, Florida, United States

•Designed Instagram and Twitter posts using Canva to increase user awareness of Voting sites and Important registration deadlines.•Proposed innovative storylines for digital content and developed unique campaigns to increase voter turnout by 10% in the Allapattah community.•Developed a social media content calendar, resulting in an average of 15 posts per week increasing social media engagement by 20% over a six-month period.

Miami-Dade County, Florida, United States

•Conducted Phone interviews with 100+ Miami residents each day, increasing housing, food, and transportation resources during the Covid-19 pandemic.•Utilized active listening and communication skills to de-escalate customer frustrations and provide empathetic and effective solutions.•Presented resident weekly feedback and Concerns to internship management resulting in an increase in problem comprehension and trends.•Utilized Excel and Sharepoint Datapoint to keep track of customer responses and create charts that visually showcased trend patterns within the data collected from Miami residents.

Miami, Florida, United States

•Organized special events, school concerts, music competitions, and music examinations.•Designed and implemented curricula to challenge students and encourage excellence.•Fostered relationships with staff, students, and parents to drive departmental and school objectives andphilosophies

Miami, Florida, United States

•Processed an average of 60+ transactions per shift, including deposits, withdrawals, and account openings with accuracy. •Facilitated bi-weekly workshops for high school students looking to learn more about Financial literacy and personal finance.•Maintained a thorough knowledge of bank policies, procedures, and regulations resulting in overall transaction efficiency.

Bachelor'S Degree, International Business And Economics, Junior

Activities and Societies: Torch Scholar, WISE, LASO, WIB, NBSA, FUNL

High School Diploma, Superintendent Diploma Of Distinction

Activities and Societies: Future Business Leaders of America (President), SGA Sophomore Board (Treasurer), SGAJunior Board (Vice.

Dual Enrollment Student, 12Th Grade

Early Admission Student for 1 year, completed 20 college credits as a high school senior.