Jess Bowers Email & Phone Number

I'm a hard working nerd-since-birth in my hometown of San Diego, CA. I'm a fast learner with plenty of soft skills. I absorb information very well - I learn from experience. I've been tinkering with computers since I was a toddler and built my first one when I was ten. Growing up in the 21st century has given me opportunities to work on the next frontier of digital space ---- and then I became a delegate in the California Youth and Government program run by the YMCA. Heavy emphasis on public speaking, bill authoring (one of mine is now California law: https://tinyurl.com/y27fvc33), and negotiation skills. I ran for Speaker of the Assembly and had the opportunity to speak in front of four thousand of my peers!I was hired by Dotmatics in October of 2020. This incredible opportunity has taught me layers of soft skills on top of my existing technical skills, allowing me to interface and collaborate with customers on complex issues that requires special support. I'm also responsible for maintaining and implementing our company's automated support tools. These bots defer hundreds if not thousands of tickets per quarter, enabling our team to tackle the issues that require the most attention. I also provide support for multi-faceted requests, such as licensing issues and technical support cases. If we've worked together or spoken in the past, you're more than welcome to connect with me here - however, for support requests, please reach out to us through our dedicated support channels (typically help.graphpad.com).

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