Jesse Steiner

Jesse Steiner Email and Phone Number

Director - North America Recovery Operations and Site President for Tucson CSC @ Citi
Mumbai, Maharashtra
Jesse Steiner's Location
Tucson, Arizona, United States, United States
Jesse Steiner's Contact Details

Jesse Steiner work email

Jesse Steiner personal email

Jesse Steiner phone numbers

About Jesse Steiner

Experienced banking professional and contact center leader with expertise in improving productivity and client experience while reducing operating costs. Proven history of delivering high-caliber outcomes, challenging the status quo and developing strong teams.

Jesse Steiner's Current Company Details
Citi

Citi

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Director - North America Recovery Operations and Site President for Tucson CSC
Mumbai, Maharashtra
Website:
citibank.com
Employees:
10
Jesse Steiner Work Experience Details
  • Citi
    Director - North America Recovery Operations And Site President For Tucson Csc
    Citi Jan 2023 - Present
    New York, New York, Us
  • Citi
    Svp, Recovery Group Manager
    Citi Dec 2020 - Jan 2023
    New York, New York, Us
  • Citi
    Svp, Collections Group Manager, Citi Retail Services
    Citi May 2018 - Dec 2020
    New York, New York, Us
    Dynamic Leader of 500+ domestic employees and 1000+ offshore non-employees, responsible for the day to day operations of the collections department within our Boise contact center.
  • Citi
    Vp, Customer Service Operations Manager, Citi Retail Services
    Citi May 2017 - May 2018
    New York, New York, Us
    Led business teams of 200+ employees in tactical and strategic driven projects and operational performance.
  • Citi
    Vp, Supplier Senior Manager, Citi Retail Bank
    Citi Apr 2013 - May 2017
    New York, New York, Us
    Responsible for management of multiple offshore sites and ensure divisional key performances indicators are met. Support complex interaction of multiple financial, technical, and business stakeholders that span multiple businesses, functions and geographies within the company. Work across all levels of management structure within offshore calls centers and partner with business groups to implement change. Manage a variety of broad based and complex issues requiring conceptual analysis across multiple business lines. Partner closely with the business to coordinate business reviews and audits. Drive process improvement within partner and within internal support groups to improve overall performance and financial position.
  • Citi
    Avp, Senior Supervisor, Student Loan Collections/Branded Cards/Retail Bank
    Citi Apr 2009 - Mar 2013
    New York, New York, Us
    Provide leadership, guidance and motivation to staff. Participate in staff interview & selection process. Conduct both formal & informal performance discussions regularly with team. Recommend and implement effective collections strategies. Assure accurate and timely responses to all customer inquiries.
  • Boys & Girls Clubs Of Ada County
    Board Of Directors
    Boys & Girls Clubs Of Ada County Mar 2020 - May 2021
    Garden City, Idaho, Us
  • Citi
    Delivery & Performance Support Specialist-Corporate Sales Trainer
    Citi Nov 2007 - Dec 2008
    New York, New York, Us
    Deliver orientation, new hire programs and other programs to ensure associates have skills to perform job function. Enhance training materials to incorporate business changes. Manage, monitor and report on quality of training program and performance of up to 22 trainees as they progress through program. Provide performance support to newly trained associates to ensure a successful transition to production.

Jesse Steiner Skills

Customer Experience Call Centers Program Management Outsourcing Operations Management Finance Employee Training Strategy Interviews Crm Cross Functional Team Leadership Business Process Improvement Banking Leadership Customer Retention Leadership Development Risk Management Management Process Improvement Negotiation Sales Customer Service Contact Centers Human Resources Employee Engagement

Jesse Steiner Education Details

  • University Of South Dakota
    University Of South Dakota
    Political Science/Criminal Justice

Frequently Asked Questions about Jesse Steiner

What company does Jesse Steiner work for?

Jesse Steiner works for Citi

What is Jesse Steiner's role at the current company?

Jesse Steiner's current role is Director - North America Recovery Operations and Site President for Tucson CSC.

What is Jesse Steiner's email address?

Jesse Steiner's email address is js****@****ail.com

What is Jesse Steiner's direct phone number?

Jesse Steiner's direct phone number is (866) 516*****

What schools did Jesse Steiner attend?

Jesse Steiner attended University Of South Dakota.

What skills is Jesse Steiner known for?

Jesse Steiner has skills like Customer Experience, Call Centers, Program Management, Outsourcing, Operations Management, Finance, Employee Training, Strategy, Interviews, Crm, Cross Functional Team Leadership, Business Process Improvement.

Who are Jesse Steiner's colleagues?

Jesse Steiner's colleagues are Akshat Goyal, Varsha Sivaramakrishnan, Richard Weintraub, Brandon Rodgers, Ms, Pmp®, Pmi-Acp®, Csm®, Archana Mishra, Christopher Aiello, Vijin Jain.

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