• Working in a cross functional, co-located product team responsible for building and operation safety-related products based on the Jungheinrich IoT ecosystem.• Developing product vision for an access management product.• Conducting user research including interviews and analytics research.• Using tools such as design thinking, lean ux canvas, business model canvas, user story mapping, paper prototypes, etc to drive collaboration and alignment with stakeholders and team.• Management of stakeholders up to board level.• Conducting competitor analysis to target smart feature development investments.• Promotion of best practices for product management across JDS.• Shaping product epics and write user stories to progress product development.• Prioritizing product backlog for team.

Year 1: Analysis of Business Problems, Capital Markets, Decision Analysis, Financial Accounting, Marketing-I, Leadership, Managerial Accounting, Marketing-II, Operations Management, Globalization, Operational Finance, Leading Organizations, BPO, Managing Oneself, Competitive Strategy, Global Economics, Operations Strategy, Corporate Finance, Quantitative Methods, Fundamentals of Entrepreneurship, Transforming Organizations with TechnologyYear 2: EXSIM (Executive Simulation), Strategy & Sustainability, PERSOI (Personality, Self-Leadership and Happiness), International Economics, Ethics & Finance, Financial Restructuring, 2-week Doing Business in Africa module in Nairobi, Kenya, Emerging Economies, Power & Influence, Crisis Management, Negotiation, Corporate Communication, Creativity for Managers, From Adam Smith to Pope Francis.

• Developed an innovative strategy to ensure that Google AdWords customers receive a 'Googley' experience when they are routed to call center agents • Coordinated and conducted over 40 interviews with regional Google team members to analyze and evaluate existing processes for Customer Experience (CX)• Managed a diverse set of stakeholders across 9 regions - influenced them to implement my strategy in their respective regions• Explored leading principles and industry best practices relating to CX via academic materials, case studies, and blogs • Defined the scope, deliverables, stakeholders and key milestones for a 12-week project plan

Responsible for the development and commercial growth of the FactSet Fixed Income Portfolio Analytics product in the UK, Irish and Nordic Markets. • Analyzed the current and existing market opportunity for the Fixed Income Portfolio Analytics product across Europe - effectively contributed to the creation of a specialized sales team • Managed high-level stakeholders in relation to market feedback, critical product enhancements and market opportunity - resulted in addition of key content set for the UK-market • Developed customized, multi-source product dashboards that presented relevant information and analytical output - resulted in clients' improved ability to communicate the story of their investment process alongside their portfolio's performance• Prepared trial product plans to effectively use resources through clear management of data requirements, client expectations on output, agreed-upon milestones, people resources, and timing • Presented complex analytical concepts to 20 top client stakeholders at networking events through product demonstrations and discussions

Responsible for the sales growth and relationship management for a book of 30 strategically-important accounts yielding $11M of recurring annual revenue. Grew book of business by $650K. • Developed a more-accurate sales forecasting processes that integrated order and opportunity data with calculations to highlight progress-to-target over various time frames, specific orders to review and key opportunities to close • Developed and implemented a product framework and custom solution for the EU Net Short Regulation (No. 236/2012) that incorporated critical aspects of data delivery, data handling, data management, and process timeliness • Coordinated support consultants to proactively manage low-usage users through usage screens and outreach efforts - increased low-usage user stats by 10% • Improved support team morale by influencing management to secure a new support resource and coaching the team through the implementation of business process management techniques• Optimized global communication by establishing cross-team sales calls with managers in Europe and Asia

Responsible for the sales growth and relationship management for 25 asset managers the in the Greater Boston Area. Grew book of business by $200K. • Negotiated new client contracts by understanding and coordinating client technology needs, available budget and the FactSet pricing model• Optimized the communication within an asset manager in Vermont through the implementation of a process wherein team members wrote research notes that were shared instantaneously in charts, dashboard views and research portals • Managed stakeholders through annual goal-setting by presenting a forecasted sales strategy created with a quantitative, client-product opportunity matrix • Implemented new corporate policy of Annual Price Increase across entire account book - contributed an additional $60K in revenue• Managed conflict with a long-time client through a contract renegotiation - prevented a $300K cancellation • Engaged the support team by developing and clearly communicating goals specific to terminal upgrades, product enhancements and easy-win workstation opportunities

Responsible for the support management of 150 users in Boston. Designated as primary point of contact for all support-related questions and issues.• Collaborated with sales manager to implement the removal of 10 Common Terminals by planning the removal, highlighting affected users and processes, installing new individual terminals and coordinating training for all new users - resulted in 55 new individual terminals • Analyzed usage statistics to more accurately target users for product enhancement communication - resulted in a more effective use of time• Designed and implemented a risk analytics dashboard for the Emerging Markets Portfolio Management Team - resulted in added-value and time-savings

Responsible for the support of 100 users in Boston. • Supported the users of the Boston office's largest account in solving financial queries and technical problems, typically under time pressure or in moments of frustration • Optimized users day-to-day workflow by building data screens, dashboards and excel models • Developed automated solutions for clients' data-retrieval needs