Jessi Hill Email & Phone Number

United States

United States

Utah, United States

• Delegated daily tasks to team members to optimize group productivity.
• Fostered positive employee relationships through daily communication andweekly development coaching.
• Enhanced group productivity 16% by developing a streamlined FAQ document and implementing new strategies.
• Coached and mentored 24 staff members through constructive feedbackto achieve short-term career goals and develop long-term career goals.
• Developed and implemented strategies to enhance team performance by doubling case closure,improve processes and boost QA results by 3%.

Greater Salt Lake City Area

• Cross-trained employees to do other jobs within business, increasing job skills and productivity.
• Managed new hire training on topics such as business standards and compliance requirements.
• Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals and successfully onboard new hires.
• Assigned tasks to associates to fit skill levels and maximize team performance TAT by 15%.
• Identified and corrected performance and personnel issues to reduce impact to business operations.

Murray, Utah, United States

• Fostered relationships with customers to expand customer base and retain business.
• Identified customer needs to deliver relevant product solutions and meet sales goals.
• Stayed up to date on all company products and services to support sales objectives.
• Greeted every guest to offer immediate and unparalleled service and taught all employees to deliver same level of support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Utah, United States

• Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
• Tracked attendees, participation and understanding of course material.
• Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
• Co-developed on-the-job training programs to reduce training time from 10 to 6 weeks.
• Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
• Completed frequent assessments of training materials, structure and success rates to enhance program.