Jessica B. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Serve as leader and manager with a Provincial scope, in evaluating and improving programs and services across the range of Alzheimer Society programs and services as well as internal processes, procedures, and policies for Alzheimer Societies in Ontario.Successfully led Accreditation for Alzheimer Society of Ontario, Toronto, Sarnia-Lambton, Kingston Frontenac Lennox, and Addington; and currently supporting 21 Societies across Ontario through the Accreditation process• Collect and analyze statistical data to guide program and process improvement, and provide oral and written reports to the Director of Quality and Federation Partnerships, as required• Participate in the evaluation, modification, creation, and planning of programs and services for all programs across the organization• Ensure that records are kept for all Society programs and working groups, according to the policies and procedures.• Review Society policies and procedures, and in collaboration with management and staff, suggest updates and improvements.• Work with all Society members to increase awareness of policies and procedures, and promote adherenceCollaborate with the Alzheimer Societies in Ontario (ASiO) on joint or overlapping subsets of the Accreditation process to standardize the approach, where possible• Collaborate with the Society’s representative from the Accrediting body, and submit data to the Accrediting body for review• Keep up with the project timeline, and provide updates on changes and accomplishments regularly to the Director of Quality and Federation Partnerships

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Toronto, Ontario, Canada

-Reporting to the Chief Operating Office, providing leadership in management and coordination of quality improvement activities while keeping with the strategic direction of the Society using Hoshin Kanri. -Development and management of project work plans and budget-Evaluation and develop improvements for programs and services across a range of Alzheimer Society programs and services as well as internal processes, procedures, and policies-Creating CQI capacity and culture introducing tools and methodologies such as LEAN, Agile and Scrum -Lead organization through accreditation process with Canadian Centre for Accreditation; developed and facilitated 9 core organizational policies with key stakeholder group; standardized process in several key roles and departments-Lead on pandemic planning emergency of COVID-19 and transitioned roles into virtual working space

Barrie, Ontario

-Accreditation Canada Mock Tracer Lead: evaluated staff knowledge on organization policies and procedures against Accreditation Canada standards. Evaluated patient processes and procedures through the development of survey questionnaires and determined if standards are met -Project Lead, Take Home Chemotherapy Medication- Oral project modeled by Cancer Care Ontario using LEAN methodology; built and bridged excellent relations with RVH affiliated pharmacy PureHealth and Cancer Centre pharmacy; Poke Yoke/ error proofed Oral Medication counseling; increased access to medication through service agreement with affiliated pharmacy; reduced errors due to external pharmacy education on chemo related medications-Project Lead, Survivorship Clinic: increased the capacity of New Patient Appointments, converting vacant unused space into a clinic and increased utilization of space to 100%; maximizes human resource by transitioning care from Physician to Nurse Practitioner to discharge well-breast patients -Develops recommendations using Institute of Health Information - Improvement Model, LEAN Six Sigma Methodology (process mapping, swim lanes, SWOT analysis development) and Organizational Development principles; -Project Lead for Ontario Collaborative Symptoms Management Program; increased symptoms management performance through patient and staff engagements from 65% to 73%; process re-designed and maximized resources and space to create Symptoms Screening Zone; performing gap analysis for projects, developing improvement plans and measurement to assess the impact of actions-Track, monitor and report on projects and Cancer Centre performance to managers and senior leadership; Provided reports on Psycho-social oncology, Social Workers workload report based on FTE to monitor key performance indicators and insurance minimum 70℅ uptake

Markham, Ontario, Canada

Identified operational deficiencies and wastes using and developed processes using LEAN methodologies and tools. Evaluated the patient relations program and provided recommendations for performance improvement based on best practices. -Identified tools that the team could use to communicate and collaborate in an intuitive and secure manner relating to projects and operations -Formulated referral algorithm to triage orthopedic referrals; reduced turn-over time by 50% from 6 weeks to 3 weeks and reduced physician dependence by 50% -Improved no-show, missed appointment and cancellation rate from 100 patients a year to 10 patients a year-standardized work entire booking process, takt time reduced from 20 minutes to 5 minutes, -Influenced management and frontline to build out a new process which improved surgical wait-time from 9 months to 3 months which surpassed client expectations; and reduced wait-list number to 30 people-Streamlined Intake and Referral Management Processes; Improved efficiency by eliminating time spent on redundant or non-value-added tasks and reduced overhead human resource as cost saving-Identified tools that the team could use to communicate and collaborate in an intuitive and secure manner relating to projects and operations -Formulated referral algorithm to triage orthopedic referrals; reduced turn-over time by 50% from 6 weeks to 3 weeks and reduced physician dependence by 50% -Improved no-show, missed appointment and cancellation rate from 100 patients a year to 10 patients-Standardized work entire booking process, takt time reduced from 20 minutes to 5 minutes-Re-designed entire diagnostic imaging referral with reduced Takt-Time to one minute through standardization of work, eliminated all waste to 0 (zero) and increased patient satisfaction measured by post implementation survey

Master Of Arts - Ma, Specialized Health Policy & Equity

Bioethics And Indigenous Ways Of Knowing Workshop, Cultural Competency

Activities and Societies: Arts based exercise that reflects own visual narratives of the self in the form of image-based storytelling..

Cross Cultural Awareness Training, Cultural Safety

Activities and Societies: Workshop Host: Gertie Beaucage Gertie Beaucage (trainer/elder) helps in understanding the impact history plays.

Certificate On Indigenous Cultural Safety Ontario, First Nations, Inuit, Metis

Activities and Societies: ICS training increases knowledge, enhances self-awareness, and strengthens the skills of those who work both.

Project Management Workshop, Project Management

Activities and Societies: The RVH Project Management Workshop gives you the foundation, techniques and tools to manage each stage.

Lean Workshop, Quality Improvement

Learn the primary lean improvement tools and how they can be successfully applied to identify improvement opportunities, prioritize.

Sp. Hon. Health Management, Health/Health Care Administration/Management

Activities and Societies: Courses such as: organizational behaviour, health services management, healthcare quality and safety, health.

Hon. Ba, History, Law And Society

Activities and Societies: Equipped with outstanding critical thinking and analysis, research, and effective oral and written.