-Research and resolve open items discovered in the reconciliation of the general ledger accounts-Ensure data accuracy and processing checkpoints are met in generating and distributing invoices-Verify revenue allocation across Fidelity business units-Identify fund billing contractual issues with relationship management team-Resolve fund company payment issues in accordance with service agreements-Coordinate meetings with relationship management team and internal controller teams-Prepare reporting for internal business partners and management teams-Ability to recognize opportunities to create efficiencies and implement process changes-Responsible for all aspects of monthly close process, including rate and contract audits

- New Accounts/PIP New Accounts- Online application reviewOpen accounts-Individual, Joint, Traditional IRA, Rollover, SEP IRA, Roth IRA- Annotate for easy conversation flow with associates- Open new account in SURPAS system- Process requests for the Shareholder to change Address of Record (AOR) - Changed information using Quick Address Pro (QAS)

- Process requests for clients who wish to change from Full Service to Self Directed Accounts or vice versa- Review all data on Fidelity Brokerage System Investments (FBSI) Parent Account for qualification.- Note Investor Relationship Information System (IRIS) for easy conversation flow with Investment Center associates, Financial Advisors and Sales Assistant- Open Child account in Account Express or Fidelity Brokerage System Investments (FBSI) and transfer of funds through BJET- Worked with Fraud department to resolve escalated fraud accounts- Called Financial Advisors, Sales Assistant and National Financial Services (NFS) regarding the process of migration to satisfy the needs of the client or to resolve escalated issues- Sending rejection letters for accounts that need further documentation and preparing those documents for mailing - Not In Good Order (NIGO) resolution from front to backend processing- Created audit and risk review procedures for the migration processes and the self inspection for the Migrations Team- Train new associates on Migration procedures

- Verify client's request with Fidelity Brokerage System Investments (FBSI), StreetScape Modify User ID, First Document Repository and TradeVantage (Admin) and linking accounts to their profile- Fulfilling client's requests to link existing accounts to their account profile for viewing and trading online- Careful examination of requests for proper authorization on all types of accounts - personal and business such as; IRAs, Trusts, Custodial (UGMA) (UTMA), Executor, Tenants in Common, Partnerships, Corporations, Non Prototype, Individual, Joint, Joint Tenants in Common and Joint Tenants in Entirety- Handling rejections and follow through Investor Relationship Information System (IRIS) for easy conversation flow with Investment Center associates- New Accounts /Bank linking- Paper and online application review- Open accounts-Custodial (UTMA), Individual, Joint, Trust Under Agreement (TRUA), Traditional IRA, Rollover (IRRL), SEPP IRA (IS), Roth IRA (ROTH), Simple IRA (SMPL)- Received Letter of Authorization (LOA) to link clients checking/savings account to their brokerage account. - Careful examination between (BOSS) and Fidelity Brokerage System Investments (FBSI) to verify platings