Assist with training new teammates, keep track of and report on key performance indicators such as invoice match rate for assigned team of 5, assist team with any help or any questions which arise, assist teammates with accounts receivable of assigned accounts including short pays and past due balances which include pricing discrepancies, assist teammates where needed with order exceptions including pricing discrepancies

Work monthly rebate denials for assigned vendors, process rebate resolution packages for vendor payback, research and resolve contract issues, review and submit any needed credit and rebills.

Work daily exceptions for assigned customers, manage price book process for expiring contracts, research and submit credit and rebills where needed.

Service quarterback between internal teams within Cardinal Health to the customer and sales department to ensure a seamless customer experience. Review and research open orders for the customer. Assist customer with training on Cardinal Market website. Review and research pricing discrepancies and work with internal teams to resolve.

Managed contract pre-expiration process for assigned accounts and IDNs, maintained all pricing and costing activities for assigned customers, managed weekly price change notification process for assigned customers, helped resolve daily customer price discrepancies, managed reporting and resolution process for assigned customers, attended weekly conference calls with customers and sales reps to discuss customer accounts and pricing, cross-trained within Government Pharmaceutical Pricing Services including reporting, workflow and group mailbox.

Work Bold Chat to assist sales reps and customer service with pricing research inquiries, work share point cases to assist sales reps and customer service with pricing research

Handled 30 calls a day from customers placing and inquiring about orders, processed returns, debits and credits for customers, worked group mailbox for all customers and sales reps within the Ambulatory Care space

Teller/Retail Banking Rep work including cashing checks and making deposits for customers, opening new accounts, processing western unions, and filing visa discrepancy letters for customers. Supervisor duties including balancing vault, checking teller work, and balancing internal accounts.

Process returns for customers. Backup group leader for returns department.