Lu C. Email & Phone Number

Slovakia

• Responsibility
• As Project Manager for Complex Billing, coordinating with dispute team members to review the Efficiency Credit Adjustment to avoid risk for company. Mainly focus on APAC region disputed invoices (India, Japan.
• As senior access owner of the billing system, helping team member to make the changes in relevant system to keep the billing data precisely followed the signed… Show more Responsibility
• As senior access owner of the billing system, helping team member to make the changes in relevant system to keep the billing data precisely followed the signed contract with customer.
• Cooperations with Process Team and Management Team for the urgent escalations, review the issues and set the action plan, assisting team members for the quick resolution, giving the guidance and instructions based on.
• Trouble ticket review and follow up, engaging US support team to finalize the resolutions in the billing system.Impact and activities:

Bratislava, Slovakia

• Responsibility
• As Senior Analyst, coordinating with dispute team members located in Mumbai, India for ongoingproject dispute related issues. Mainly focus on APAC region disputed invoices (India, Japan, Hongkong,China, Malaysia.
• Due to Indian local dispute team starts involving in more billing activities and handling more disputetickets. Country specification and knowledge transfer are essential to be… Show more Responsibility
• Due to Indian local dispute team starts involving in more billing activities and handling more disputetickets. Country specification and knowledge transfer are essential to be delivered to the team andreinforce the.
• Working with Project Manager and Process Team to launch the new project and product testing,assisting Manager and Regional Director for escalation issues and distribute the worklist to theEuropean and Indian.
• Helping Indian Chennai Billing Operation Team for invoice posting process.

Slovakia

• Responsibility
• Supporting billing dispute investigation for Asia Pacific region ( Japan, Indonesia, China, Singapore, Thailand, Taiwan, Australia, New Zealand, etc.). Follow the country specific rules toassist clients and help them.
• Cooperating with Indian Chennai colleagues for billing resolution from dispute team… Show more Responsibility
• Cooperating with Indian Chennai colleagues for billing resolution from dispute team prospective.负责亚太区（马来西亚，澳大利亚，印度，日本，印尼，中国，香港，新加坡等）合作项目通信业务相关服务的账单争议处理。根据不同国家的规定，核实账单差异的源头，根据情况找到解决方案以帮助客户重新核算价格体系。同时，配合印度香港同事开展新项目的推进以及处理.

Slovak Republic

• ResponsibilityAs Senior Customer Service:
• Leadership – Core Team Member, advising and instructing the agents to solve the difficulties on call and emails. Preparing the relevant team meetings and informing team members new updates and changes.
• Supporting Chinese and English-speaking customers. Communication with clients in professional manner and assisting them with finding an optimal solution to progress in VAT claim process.
• Applying positive approach to ensure smooth… Show more ResponsibilityAs Senior Customer Service:
• Applying positive approach to ensure smooth interaction with client, adherence to advice provided and ultimately customer satisfaction. Management of customer’s impression of company, particularly applied to distraught.
• Management of membership database and performance of weekly maintenance. Stock quantity monitoring & tracking, communication with vendor (e.g. when quote is needed for a new project).

中国 浙江 嘉兴

• KSK is a joint venture company between Germany Kromberg & Schubert with Shanghai Keboda.Technology Company, KSK has the harness business with Shanghai Volkswagen (SVW) - refers toTiguan Project.Responsible
• In Pinghu Plant, support in cutting, VK, Assembly line, EPT sections in communication and with interpreting for foreign supporters and local Chinese representatives.
• Facilitation of new operators’ training in various roles and operation of diverse workstations. Training… Show more KSK is a joint venture company between Germany Kromberg & Schubert with Shanghai Keboda.Technology.
• Facilitation of new operators’ training in various roles and operation of diverse workstations. Training departments in combination of theoretical and practical knowledge before trainees’ were division in a workplace.
• As CFO assistant: Preparation of meeting minutes for SVW meeting, BOM meeting. Keeping in order all relevant documents, including Articleof Association, Agreement and Contract. Supporting company in the negotiations.
• Supporting Keboda marketing department launch the new project. Our product covers automotive lighting control systems, motor control systems, fog light, energy management system, etc. Served customers from Diamler.

中国 上海

• Major sourcing of ball screws and spindles, machinery tools products.Responsibility
• Mainly in charge of the sourcing from Europe, U.S.A. and Taiwan, according to individualrequirements from different customers, supplying designs to suppliers, requesting quotes.
• Coordination between suppliers in Spain and sales department in China regarding quotes,delivery, payment terms and other trade negotiations.
• After approval of designs and quotes, notifying corresponding… Show more Major sourcing of ball screws and spindles, machinery tools products.Responsibility
• After approval of designs and quotes, notifying corresponding supplier to confirm purchaseorders and contracts as per sales department’s requirements.
• Following up with the supplier to ensure timely cargo delivery and notifying accountingdepartment to prepare the payment. Coordination of freight transport, preparation of packing list, commercial invoice, bill of.

中国 上海

• Responsibilities
• In charge of domestic work sourcing for U.S. headquarters according to different requirements of different clients (Autozone, Pepboys, Advance and other auto parts chain stores) to develop and handling communication.
• Mainly sourcing muffler, exhaust tips, under car kit, LED bulbs, racing seats, floor mats,suspensions, car locks, etc. Providing quotes, inspection and… Show more Responsibilities
• Mainly sourcing muffler, exhaust tips, under car kit, LED bulbs, racing seats, floor mats,suspensions, car locks, etc. Providing quotes, inspection and sending of samples, negotiation of trade terms, contract.
• Ensuring timely product delivery from supplier, arrangement of customs clearance with freight company, preparation of packing list, commercial invoice and bill of lading for overseas colleagues.
• Conducting product research according to headquarters’ requirements via fairs, expos and on the internet. Continuous search for and development of relations with new suppliers and factories in order to decrease the.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Strategy Management Project Management Financial Management Leadership and Teamwork Emotional Intelligence and.

College Degree, Business Spanish

Activities and Societies: 2007 Shanghai Special Olympic Games Volunteer for Interpreter

Education record