Jessica Chen Email & Phone Number

Charlotte, Nc, Us

Columbia, South Carolina, United States

Supported executive succession research and outreach efforts to enhance organizational visibility and knowledge dissemination.• Coded data for executive succession research, providing critical insights into leadership transitions.• Summarized executive succession findings for weekly newsletters, improving stakeholder access to key insights.• Designed LinkedIn campaigns, boosting CES engagement by 20% and fostering community interaction.

Kingsport, Tennessee, United States

Enhanced leadership development and operational efficiency through strategic Talent Management initiatives.• Developed a frontline leadership toolkit for new people leaders to ensure smooth transitions and effective team management.• Coordinated an ERG recruitment fair across three sites to promote DE&I initiatives and expand membership.• Evaluated VR training applications for operations to optimize training outcomes and operational productivity.

Columbia, South Carolina, United States

Performed a variety of talent and recruitment related activities that align with the Bank’s Human Resources strategy. • Conducted six reference checks to confirm candidates’ employment history, job performance, and skills.• Documented three recruitment processes for standard operating procedures to optimize hiring efficiency and consistency. • Utilized HireRight to complete I-9 verification for new hires to maintain a legally compliant and well-documented workforce. • Scanned and sorted 400 employees’ files into Oracle system to enhance data accessibility and improve record management.

Columbia, South Carolina, United States

Oversaw all financial transactions and attended monthly Executive Board meetings.• Processed and reconciled 60 member’s dues and each chairperson’s budget to verify accuracy and maintain positive cash flow.• Tracked all organization revenues and expenses in Excel to keep the sorority in good financial standing.• Monitored three accounts and ensured that all financial reports were submitted to National Board on time.

Columbia, South Carolina, United States

Assisted HRIS Manager in collecting and analyzing employee data while adhering to company confidentiality policy.• Organized 150,000 data points in an employee benefits report that distinguished between favorable and unfavorable benefits.• Analyzed 10,000 exit surveys that detect the top 5 reasons for termination and areas for improvement.

Columbia, South Carolina, United States

Supported and learned from different HR managers and specialists through weekly rotations in nine HR departments.• Helped creating new candidate profiles at the company career fair that identified 200 potential future employees.• Researched new benefits and recommended 5 to be added to the company’s plan to attract and obtain more employees.• Hosted a “Lunch and Learn” with the Director of HR for 40 interns that increased interest in the HR field and job opportunities.• Collaborated with four interns and presented a 40-slide PowerPoint that recommended HR internship program improvements.

Lake City, South Carolina, United States

Maintained cash control over the register while practicing high morals and ethics.• Efficiently and accurately took a daily average of 100 orders in-person and over-the-phone to ensure customer satisfaction.• Taught two part-time workers a newly implemented technology system to increase productivity.

Master'S Degree, Human Resources

Bachelor Of Science In Business Administration - Bsba, Human Resources Management And Marketing

Activities and Societies: Women in Business Council, Society of Human Resource Management (SHRM), Opportunity Scholar Program, Alpha.

High School Diploma

Activities and Societies: Class of 2019 Salutatorian, National Beta Club, Spanish National Honor Society, Editor of the Yearbook Committee