Jessica Powers Email & Phone Number

Brookings, South Dakota, United States

Washington, District Of Columbia, United States

- Create internal SOPs (standard operating procedures), wikis, and new employee training content.- Create external content for educational and marketing blog posts, technical articles, and help articles. - Manage client data onboarding experience by communicating with clients via email, phone, and video chat; sell package upgrades to clients, as appropriate; provide extensive data review, editing, and reformatting; and enter data into proprietary software with extreme accuracy

Sioux Falls, South Dakota Area

- Sold memberships, upgrades, and credit cards to new and existing members- Maintained member account records - Worked alone and with other employees to ensure member retention and satisfaction

Sioux Falls, South Dakota Area

Temporary position with Citibank’s Pre-paid Card Fraud Department. - Responsible for accurate and efficient data entry, document review, and internal document routing to appropriate team members in order to effectively investigate fraud claims.

Pipestone, Mn

- Created sculptures from various clays- Communicated with clients via phone, email, and face-to-face in order to create custom sculptures and negotiate pricing.

Sioux Falls, South Dakota Area

- Responsible for purchasing books, media, and supplies as needed from multiple vendors- Maintained multiple purchase accounts, monitored purchase card usage, managed petty cash, and paid invoices- Assisted patrons at the circulation and media services desks, including research assistance, general questions, technical assistance, materials suggestions, and equipment rentals. - Provided additional assistance to ESL (English as a Second Language) students in the form of paper and project editing, research assistance, and other academic guidance as needed. - Managed annual Book Sale inventory and donations collected throughout the year- Supervised multiple student workers and student worker project assignments

Tampa/St. Petersburg, Florida Area

- Archived historical, administrative, and informative resources for department- Helped to ensure positive educational experience by answering student questions, identifyingresources, and grading assignments- Actively provided troubleshooting on multiple operating systems and browser platforms- Assisted with the development of an undergrad IT program by conducting research and investigating practices of successful programs from other universities- Executed web design, developed meaningful digital content, and monitored site health- Trained others in web coding basics

Greater Minneapolis-St. Paul Area

Temporary position with Wells Fargo. - Processed multiple loans by assuring accuracy and term compliance- Developed comprehensive documentation files to close loans- Entered high-value data with accuracy

Greater Minneapolis-St. Paul Area

Temporary position at Lifetouch. - Organized and maintained employee records- Prepared informational packets for new employees

Master Of Arts (M.A.), Library And Information Science, 4.0

Major: Library and Information Sciences Focus: Academic Libraries Secondary Focuses: Technology, Special Collections/Archives, Cataloging

Bachelor Of Arts, Art History, Magna Cum Laude

Major: Art History Focuses: Medieval - Renaissance Minor: Classical Studies Studied abroad in Florence, Italy