• Re-evaluated each phase of the management development programs to identify and implement changes to provide a smooth on-boarding process, program clarity, and successful associate promotion rates into varying management roles and improve associate engagement/turnover• Identify, track, measure, and present quarterly results to drive key program levers such as engagement, turnover, succession planning, and performance of Future Leaders• Created multiple case study’s for Future Leaders to build and improve business acumen (implemented countrywide)• Held monthly development sessions focused on skill building, driving results, and improving leadership maturity• Provided strategic planning insight to predict future management staffing needs based on our agent hiring plans, turnover rates, movement in current management staff, and countrywide call volume staffing needs

• Managed the day-to-day activities of a team of licensed insurance agents to drive performance metrics to maximize associate productivity, maximize FTE and provide the best customer experience• Member of the Business Plan Committee (analyze prior years business plan, develop upcoming years business plan, create action items to achieve quarterly and annual goals) • Hired internal leadership post, aided in initiatives to improve associate TTP and turnover by selecting high quality candidates• Volunteered to provide temporary management by supporting the growth and establishment of the new Kansas City GEICO office

• Responsible for training/on-boarding of new hire associates to meet industry compliance and company policies/procedures• Collaborated with Management and HR to hire, train, coach, and evaluate performance of direct/indirect reports• Eliminated associate turnover due to Associate Dissatisfaction in one year; prior year 14%

• Responsible for developing and coaching numerous teams of licensed service and sales insurance agents to meet industry standards/regulations and drive core department metrics to maximize company profitability• 2017 Sales Supervisor Rating 4.69 (1st Quartile CW) – 2017 Service Supervisor Rating 4.41 (1st Quartile CW)• Designed and took charge of a restructure analysis to unify the regional corporate office with local offices to increase productivity, cross-sale ratio and associate efficiency