Level 1 and Level 2 Troubleshooting for Staff members including office staff and manufacturing staff.Remote support, AD, Imaging, deployment, Troubleshooting of printers, scanners,networks, and servers. Powershell scripts to monitor and amend AD and internal tools. Upgrading mircosoft servers, hardware and software setup in 5 languages for HRIS and compliance.

(2020-2021 Tech Responsibilities:) Level 1 and level 2 troubleshooting for 35 staff for approximately 60 workstations and proprietary phone system, Software and hardware research, setup, implementation for upgrades to drafting software, cloud file migration aid. Hardware upgrades and purchasing for legacy machines. Helping staff on RDP and how to best utilize their existing equipment for work-from-home. Monitoring the remote gateway and other digital resources, keeping track of and maintenance of lent-out resources. 2018-2020: Reception and administration including event planning, multi-line switch board use, filing, optimizing and distributing manuals, product ordering, and assisting accounting.

Multi-company payroll processing and remitting. Social media campaigns utlizing hootsuite, mailchimp and other software, including design and copywriting. Business Optimization strategist with a focus on tech companies utilizing extensive business knowledge and technical expertise.

Implementing online booking and merging paper patient records with new software. Creating and maintaining a new student ID system. Creating an online database for the student library with an electronic check-out system. On-site tech support for 7 classrooms including speakers, projectors and laptops, coordinating with an off-site contractor. Updating the website and maintaining the job postings and day to day social media with the students. Working with the Dean to insure accurate and timely transcripts and complying with online storage regulations as indicated by governing institutions. Creating training documents for reception and training new staff on the above processes.

Maintaining and updating the menus, communicating with staff about policy changes, taking minutes in the weekly management meeting, overseeing the breakfast staff during service, making reservations for small and large groups, and set-up. Reporting to the Director of Operations about daily operations and aiding the Office Manager with daily cash operations.