Jessica Rivera Email & Phone Number

Chula Vista, Ca, Us

Managed national and international teams comprised of 60-75 members specializing in intake, compliance, due diligence, funding, collateral review, and transaction management. Directed training, mentoring, coaching, and performance management. Steered team and overall company performance through new client portfolio engagement and management, reporting, compliance, and transactional issues. Led capacity planning, ensuring portfolio and operational risk was mitigated per company standards. Verified and monitored service levels, escalations, and turn times. Devised and benchmarked policies and standard operating procedure (SOP) handbooks. Partnered with the senior vice president of national fulfillment to ensure achievement of production and financial targets while ensuring process excellence and loan quality. ● Propelled business growth to historical records of $.5B+ per month in mortgage funding.● Reduced non-delegated cycle times by 6 days for Q1 2020.● Reduced Home Mortgage Disclosure Act (HMDA) reporting defects by over 93% for FY 2019.

San Diego, California, United States

Spearheaded quality control transformation, risk assessment, collateral evaluations, fraud investigations, and compliance reviews. Oversaw team training, development, and performance. Developed and maintained a library of training materials utilized to onboard new staff and educate existing regional operation center teams. Identified monthly target criteria for pre- and post-closing reviews based on company risk thresholds. Authorized quality control write-ups and suspicious activity reports (SAR) for submission to the Financial Crimes Enforcement Network (FinCEN).

San Diego, California, United States

Analyze company-wide loan production for underwriting quality. Underwrote files for quality assurance to ensure Agency and investor guidelines are met. Also reworked repurchase requests and or investor denials that fell outside of agency requirements to ensure investor satisfaction. Compile and present reporting to company executives, regional managers and the legal team on branch, underwriter or brokers trends. Interview, train and mentor new employees. Supports operational staff across the country with day to day inquiries of agency guidelines and potential misrepresentation requests. Provide recommendations to executive team regarding the future status of brokers and appraisers.

Bachelor Of Science, Business Administration And Management

Master Of Business Administration - Mba