Jessica Y. Email & Phone Number

Black Diamond, Wa, Us

Make sure agents are in real time adherence and approve/deny vacation and other time off requests.Create and maintain certain agent teams schedules.

Issaquah, Washington, United States

• Found solutions to Members in travel issues: moving hotels, flight cancellations, early/late departures.• De-escalating members when escalated to me. • Worked with vendors and buying to compensate members when necessary.• Learned how to read and interpret contracts.• As a Hawaii agent I booked and modified packages for members; ensuring that they have the knowledge they need to make the best-informed decisions about their travel.• Consistently maintained a spot in the top… Show more • Found solutions to Members in travel issues: moving hotels, flight cancellations, early/late departures.• De-escalating members when escalated to me. • Worked with vendors and buying to compensate members when necessary.• Learned how to read and interpret contracts.• As a Hawaii agent I booked and modified packages for members; ensuring that they have the knowledge they need to make the best-informed decisions about their travel.• Consistently maintained a spot in the top 10 of weekly sales for vacation packages before I was reassigned to Costco.com in May of 2020 during the height of the pandemic.• Received dozens of Kudos from members since I started Aug 2019. Show less

Issaquah, Washington, United States

• Logistics: Called vendors and used logistic tracking tools to locate and get updates on items members purchased.• De-escalated members daily when it came to delays of packages or issues, identified and solved problems for members offering solutions or compensation if necessary.• Created manual orders for members when requested and logical to do so.

Social media and sold travel with Amtrak and cruises.

• Produced, wrote, engineered and hosted an online cooking show for over three years. • Maintained a Social Media Marketing campaign.• Built and managed a few Social Media Community’s from scratch.

Redmond, Wa

• Handled 20 -30 tickets per day during peak Christmas season.• Utilized many different tools to help consumers with support issues..• Assisted consumers with their billing issues.

Renton, Wa

• In charge of the Deli station at Renton Technical College. Demonstrated competencies (How to make sandwiches, dressings, and pizza) to students. Had 2-4 students per rotation.• Also worked for RTC Catering department doing events for 10-200 people. Prepping and Transporting food, setup, and waitressing.

Redmond, Wa

• Cooked food for 10 - 5,000 people daily, based on event size.• Held a leadership role for specific teams.

Renton, Wa

• In charge of catering for two satellite kitchens while preparing and cooking two Entrées, two Starches, two fresh vegetables and dessert for 150-200 people daily.• Worked and learned the other stations, which included Breakfast and Lunch Grill, Griddle, Pizza, Deli, Pantry, and Exhibition.

Traverse City, Mi

• Took Inventory, costs/production reports for menus, ordering, and kept a Par list.• Trained 2-3 new subordinates monthly on knife skills, cleaning, prepping and dish washing.

Certificate, Restaurant, Culinary, And Catering Management/Manager

Certificate, Restaurant/Food Services Management