Jessica Eldridge Email & Phone Number

United States

As a UX Designer, I act as a key contributor to United’s Core UX team. It’s my responsibility to integrate human-centered practices in understanding and improving the digital customer experience across all stages of the travel journey. The Core UX team supports defining United’s digital product strategy and providing the leadership to execute on that strategy with the help of a cross-functional mission-based teams.

Cleveland/Akron, Ohio Area

Collaborated with small business owners to develop cost-effective web designs and content strategies. Created presentations and proposals for branding, strategy, and web projects.

As a UX Designer with Cartegraph, my objective is simple: to help your team transform into a high-performance government that's more efficient and more effective for your citizens. I know you're not in local government for the money or the recognition. You're here because you genuinely care about your citizens and look for every opportunity to make your community a better place.So, whether you're looking to stop using paper work orders or you'd like to feel more confident in the numbers you present to council, I'm here to offer the technology, coaching, consulting, analysis, and support you need to achieve your goals

Collaborated with UX design team to develop many digital projectsincluding Insureon’s authenticated customer portals, a new atom-baseddesign system, landing pages, as well as B2B and partner websites.Acted as lead UX designer to facilitate a new design solution fortransactional emails with the service team, content creators, andmarketing strategists.Presented wire-frames and prototypes to the stakeholders to create webpagesand B2B websites. Facilitated communications with the front enddevelopment team from start to finish to ensure quality assurance.Conducted contextual interviews with sales agents, managers, and VPs tocreate customer journey maps and user personas, resulting in importantobservations about their work processes that directly influenced design.Designed creatives for web or print, design style guides, iconography,display ads, e-mail marketing campaigns, e-newsletters, e-publications,direct mail campaigns, white papers, promotional items, and social mediagraphics.

Okemos, Michigan

Designed promotional materials for several fundraising promotions including flyers, invitations, newsletters, T-shirts and banners.

Novi, Michigan

Worked with the COO to re-design promotional calendars, flyers and internal marketing strategies.

Lansing, Michigan Area

Graphic Design Student specializing in print based media. Exceptional skills with the following software: Adobe Illustrator, Adobe Photoshop, Adobe InDesign, and Adobe Dreamweaver.

Cross sold various products to new and existing clientele to help achieve branch sales goals. Acted as first point of contact for inquiries and requests and directed customers to those who could be of assistance. Acted as vault custodian, and reserve ATM custodian. Carefully monitored and maintained cash levels for multiple teller cash dispensing machines. Provided information regarding company products, policies and procedures to internal and external contacts. Facilitated inventory control by ordering supplies in a cost effective manner.

Associate In Applied Arts, Graphic Design

Graduated Summa Cum Laude

Liberal Arts Studies