JMS project

CMS project

Coordinated defect triage meetings, scoping meetings and stand up meetings and participated in project/rate revision stand up and team meetings to provide testing status and present testing results to developers, management, and key stakeholders.Executed test scripts; analyzed and documented expected results to actual results and communicated risks to leads and key stakeholders.Created and executed project test plans which outlined test strategies, environments, data and provided enterprise QA sign-off prior to project implementation.Developed, documented and mapped test cases in HP ALM/Quality Center based on business and functional requirements.Managed test scripts, execution runs and documentation of defects in HP ALM/Quality Center.Daily interaction with developers in order to track defects/bugs from detection to resolution status.Responsible for testing major enhancements which included insurance scoring and rate and form changes for different policy programs in all Business states.Responsible for testing front end web applications, web services, and comparative raters and bridges.Performed functional, regression, negative/positive and date boundary testing to ensure coding changes did not negatively impact environments.Accountable for testing all Production support defects; decreased the defect count by 50%.Maintained test environments by executing daily, weekly and monthly batch cycles to simulate production environments.Participated in a highly collaborative environment which included on-shore and off-shore QA analysts, software developers, project managers, business analysts, and other business representatives in a Waterfall environment.

Processed new business, endorsements, cancellations and referrals.Mentored new team members to ensure their success.Answered phone calls from insured and agents to answer questions and resolve issues.

Reviewed and analyzed credit histories to determine deposit requirements.Maintained excellent customer relations and developed customer rapport through extensive customer contact.Responsible for data entry and retrieval in Alliance Data proprietary software.Expertise in resolving escalated, complex and sensitive customer issues.Identified feedback opportunities for associates to avoid future complaints.

Assisted customers.Assisted with inventories.Kept store appearance.

Helped create employee schedules.Opened and closed store (verified monies and registers were accurate for deposit and daily use).Assisted in inventories.Interviewed and trained associates.Implemented floor changes.Liaison between bank and store.