Manage and Develop employees to drive personal goals that is set by corporate to be able to increase individual performance resulting in increase in store revenue. Motivate and encourage employees to reach their best potential while assisting in their placement of their career path. Manage back office operations that include counting money up to $80,000 daily, multi-line phones, filing, posting jobs to the public and internally, phone screens, face to face interviews, and follow through for new employee training. Taken multiple teams with negative trending numbers and increased personal goals by 4% within one month. Consistently get personal feedback from customers for exceptional customer service resulting in letters of appreciation from corporate and store leaders. Update management weekly for best practices for managing time and attendance, bad debt, and areas of opportunity for the operation side of the business. Sending updates has increased awareness around the store and has created a communication piece that was missing for opportunities in labor management. Team building and coaching to increase awareness of store morale resulting in a positive work environment. According to employee satisfaction survey the morale and positivity increased by 30% after taking over from previous leader.