Built and maintained customer relationships for the Cross-Sell team, showcasing BILL Spend & Expense features and overcoming objections to drive engagement and conversion. Leveraged tools like Salesforce, ZoomInfo, and Outreach to uncover opportunities, consistently exceeding weekly and monthly KPIs. Managed 80+ daily touch points, including calls and emails, qualifying leads and generating a strong pipeline of demos and discovery calls for Account Executives.

Gained invaluable insights into operating within Adobe’s dynamic B2B sales environment, while cultivating lasting relationships within an account ecosystem and among fellow ASA interns. Strengthened relationships with partners by inviting them to events and by executing personalized outreach increasing partner satisfaction. Collaborated with Account Executives and other BDR’s under the Travel & Hospitality and Media & Entertainment accounts to generate pipeline for Adobe Workfront. Created and tested successful personalized outreach methods through newsletters, emails, phone calls, and other messaging to build partner relationships. Generated over $500K in pipeline by reconnecting with hard-to-reach accounts and upsold additional services boosting both their satisfaction and Adobe’s revenue.

Managed high-touch relationships with partners, ensuring timely resolution of technical issues and enhancing partner satisfaction. Led quarterly business reviews with team, providing insights on performance and identifying areas for growth. Collected and analyzed partner feedback, driving improvements and anticipating potential issues, ensuring long-term partnership success. I regularly upsold premium services to existing clients by highlighting added value and customizing solutions to fit their evolving needs. Managed company’s social media platforms in creating content and engaging with the online community.

As a marketing intern, I collaborated with and learned from the marketing and advertising team in all stages of marketing campaigns with an emphasis in social media. Ultimately, gaining broad experience in marketing and was prepared to enter any fast paced, e-commerce work environment. Assisted in growing the brand’s Instagram following from 400k to over 500k by executing social media engagement initiatives and creating compelling content. Developed social media posts, captions, and engagement strategies to increase community interaction and brand visibility. Collaborated with the marketing team on the planning and execution of digital marketing campaigns, including promotions and product launches. Engaged with followers and customers through social media to enhance the brand’s online presence and drive follower growth.

Assisted with event design, management, and client interactions, using AutoCAD and participating in site visits. Tracked materials, coordinated donations, and learned operational procedures, including room setups and event space management. Supported sales, HR, and communications tasks, such as reviewing contracts, onboarding, and creating sustainability and social media content. Gained technical and guest services knowledge by working with technicians on network setups and learning about building systems like heating, cooling, and lighting.

Coordinated onsite event setup and takedown, ensuring all decor and materials were delivered and displayed to specifications. Managed inventory lists and logistics for wedding materials, communicating with vendors to ensure timely and accurate deliveries. Contributed creative solutions for event layouts and decor to enhance the overall guest experience.

Managed client check-ins, appointments, and maintained confidential billing and personal records in compliance with privacy policies. Provided professional customer service by greeting clients and responding to phone calls and messages in a timely manner. Support office organization and administrative tasks to ensure efficient daily operations for the team and clients.

Assisted the lead interior designer in selecting home materials such as flooring, paint, and fixtures for new residential projects, ensuring they aligned with the client's aesthetic vision. Created detailed vision boards for various rooms using Pinterest and Adobe Photoshop to visually communicate design concepts to clients. Managed the design firm's social media presence, creating and scheduling content to showcase completed projects and attract new clients.