Jessica Hamilton Email and Phone Number

Navigated significant changes and challenges as the organization relocated to Texas, remaining in Columbus in an onsite general management capacity, volunteering to assist with emerging organizational needs and special projects, and continuing to drive operational excellence through continuous improvement. Coordinate all internal print requests—for customer-bound and internal use—and track associated costing. Lead and coordinate project requests, working in collaboration with business areas to define objectives, deliverables, and scope. Coach and mentor 2 direct and 12 indirect reports, maintaining morale despite significant operational changes, downsizing, and physical facility moves. Worked diligently to improve the customer experience, developed an escalations management process, and ensured systems connectivity to achieve order management procedural efficiencies and effectiveness. Captured $1M in cost savings on eliminating legacy Order Management System, working with IT to define system requirements, test functionality, and migrate data to fuel more flexible production planning and order fulfillment. Directed the production planning process encompassing product launches, shipping, customization, fulfillment, and seasonal integration, recognizing and acting on opportunities to drive efficiencies and cost savings. Reduced required resources by 50% while delivering the customer experience expected with the National Conference, serving as Conference Captain and outlining the project plan to deliver on a branded experience.

Developed and executed strategic operations plans to achieve measurable performance improvements across the organization, coordinating efforts with department leaders to translate enterprise objectives into tactical initiatives. Defined, disseminated, and measured planning, analysis, support, and reporting performance against operating budgets, forecasts, and organizational objectives, performing hindsight analysis to improve go-forward efforts. Represented operations support in cross-functional meetings, reviewing forecast and emerging needs, driving responses, and overseeing projects. Provided mission-critical direction on operational planning—vital for seasonal peaks—partnering with key stakeholders to define operational goals, facilitate cross-functional collaboration, and respond to project requests. Recognized for “skill and acumen” in coordinating with partners—corporate, merchant planning, and operations—responding to last-minute changes, providing clarity to stakeholders, and seeking ways to challenge the status quo. Engaged business partners in continuous improvement and operational excellence programs, addressing project questions and concerns, mitigating risks to the achievement of deliverables, and influencing enterprise change.

Initially promoted to focus on Production Planning but soon assumed added leadership of Inventory and Process Control Departments, overseeing the day-to-day flow of orders between fulfillment sites and managing the inbound supply chain. Facilitated proactive communications between key stakeholders, informing business partners across Merchant, Inventory, Sales, and Operations teams of important changes in order management. Reinforced quality, safety, and values in start-of-shift meetings—scored 100% on audits and exceeded 365 days safe—and worked tirelessly to improve all KPIs. Fueled continuous improvement through strategic operational excellence projects; defined scope, deliverables, required resources, and timing; and coordinated workflow and capacity planning to achieve goals. Partnered with internal process champions to identify key changes to projects in an effort to enhance project planning processes and outcomes, representing the department in process improvement meetings and field events.

Recruited to implement performance management systems in a warehouse experiencing significant growing pains from rapid expansion and the onboarding of adjacent brands. Mapped existing processes, defined best practices, and implemented scalable systems to optimize efforts and outcomes across Inbound, Personalization, Kitting, Picking, Shipping, Waving, Replenishment, and Inventory teams. Led, coached, trained, and motivated 70 associates, communicating performance standards to ensure awareness and accountability for meeting KPIs; allocated resources to provide appropriate levels of coverage in each area. Played a key role in the setup of a new warehouse allowing for expansion to house new brands within the Thirty-One Gifts family, working diligently to develop sound processes, workflows, and systems to drive efficiencies.

Leveraged team leadership and management skills to join a high-volume processing facility and oversee the performance of 25 team members within the Picking and Packing Departments. Established and communicated executions, provided constructive feedback, and coached and motivated associates to achieve productivity and efficiency objectives. Collaborated with the leadership team to identify continuous improvement opportunities; develop corrective action plans; and fuel the achievement of improved KPIs spanning production, efficiency, accuracy, quality, and safety. Served as an active contributor—for 4 years—on the Safety Promotions and Community Action Committees.

Became familiar with the organization as a volunteer and recruited to assume leadership of the shelter as its Executive Director, shaping policies and programs, and working with the Board on fundraising and awareness-generating initiatives. Managed the performance of 3 full-time and 50+ volunteer staff, allocating resources to optimize programming, working to achieve operational excellence, and representing the fiscal and operational health of the organization.