Jessica Walters Email and Phone Number

- Redesigned cryptocurrency wallet sign-up and onboarding flow resulting in a reduction of customer service inquiries for new users from 30% to less than 10%.- Designed community programming to increase participation resulting in 25% increase in engagement.- Designed and launched in-wallet product education module that supported growth from 1000 active wallets to over 7400 with no measurable increase in support requests.- Managed and prioritized bug board and feature development backlog for lightwallet application.

- Identified, researched, designed key custom attribute feature for ecommerce software. Product upload success rate went from less than 1% to 95% with feature development and release. - Developed product backlog and all product specs for engineering team of 4 in build of custom middleware application for client and delivered 95% of features on time and on spec.- Researched, led, and launched custom integration with Rakuten (Japanese Marketplace) and delivered full customer, product, order, and payment integration application that was later sold to client.

- Transitioned remote team of 22 engineers to SCRUM agile framework resulting in reduced lead time of custom ecommerce storefront delivery from 7 to 3 weeks. - Prevented build of custom feature for alpha client by demonstrating it would affect less than 2% of target audience. Saved client 3 weeks of professional service fees.- Established customer service guidelines, feature request submission process, and customer support procedures which significantly reduced engineering team administrative overhead. - Created suite of product how-to documentation for customers, reducing support requests by 20%.Performed market research and analysis used in the creation of medium and long-term product strategy.